Operations Management: Processes and Supply Chains, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)
12th Edition
ISBN: 9780134855424
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 5, Problem 21P
Greg Davis, a business major at the University of Smith Carolina (USC), has opened Six Points Saco (SPS), a specialty subs—taco restaurant, at the rim of the IJSC cam pus. SPS has grown in popularity over the first year that it has been in operation, and Greg is trying to perfect the business model before making it into a franchise. He wants to maximize the productivity of his staff, as well as serve customers well in a timely fashion. One area of concern is the drive-thru operation during the 11:30 A.M. to 12:30 P.M. lunch hour.
The process of fulfilling an order involves fulfilling the tasks listed in the table.
Greg is interested in getting a better understanding of the staffing patterns that will be needed to operate his restaurant. After taking a course in operations management at the university, he knows that fulfilling a customer order at SPS is very similar to operating an assembly line. He has also used the POM for Windows software before, and wants to apply it for examining different demand scenarios for serving his customers.
- If all the seven tasks are handled by one employee, how many customers could be served per hour?
- If Greg wants to process 45 customers per hour, how many employees will he need during the peak period?
- With the number of employees determined in part (b), what is the maximum number of customers who could be served every hour (i.e., what is the maximum output capacity)?
- Assuming that no task is assigned to more than one employee, what is the maximum output capacity from this assembly line? How many employees will be needed to actually accomplish this maximum output capacity?
- Beyond the output accomplished in part (d), if Greg decides to add one additional worker to help out with a bottleneck task, where should he add that worker? With that addition, would he be able to process more customers per hour? If so, what is the new maximum output capacity for the drive-thru?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
IM.82 A distributor of industrial equipment purchases specialized compressors for use in air conditioners. The regular price is $50, however, the manufacturer of this compressor offers quantity discounts per the following discount schedule:
Option Plan Quantity Discount
A 1 - 299 0%
B 300 - 1,199 0.50%
C 1,200+ 1.50%
The distributor pays $56 each time it places an order with the manufacturer. Holding costs are negligible (none) but they do earn 10% annual interest on all cash balances (meaning there will be a financial opportunity cost when they put cash into inventory). Annual demand is expected to be 10,750 units.
When there is no quantity discount (Option Plan A, the first row of the schedule listed above), what is the adjusted order quantity? (Display your answer to the nearest whole number.)
491
Based on your answer to the previous question, and based on the annual demand as stated above, what will be the annual ordering costs? (Display your answer to the…
Excel Please. The workload of many areas of banking operations varies considerably based on time of day. A variable capacity can be achieved effectively by employing part-time personnel. Because part-timers are not entitled to all the fringe benefits, they are often more economical than full-time employees. Other considerations, however, may limit the extent to which part-time people can be hired in a given department. The problem is to find an optimal workforce schedule that would meet personnel requirements at any given time and also be economical.
Some of the factors affecting personnel assignments are listed here:
The bank is open from 9:00am to 7:00pm.
Full-time employees work for 8 hours (1 hour for lunch included) per day. They do not necessarily have to start their shift when the bank opens.
Part-time employees work for at least 4 hours per day, but less than 8 hours per day and do not get a lunch break.
By corporate policy, total part-time personnel hours is limited…
IM.84 An outdoor equipment manufacturer sells a rugged water bottle to complement its product line. They sell this item to a variety of sporting goods stores and other retailers. The manufacturer offers quantity discounts per the following discount schedule:
Option Plan Quantity Price
A 1 - 2,399 $5.50
B 2,400 - 3,999 $5.20
C 4,000+ $4.50
A large big-box retailer expects to sell 9,700 units this year. This retailer estimates that it incurs an internal administrative cost of $225 each time it places an order with the manufacturer. Holding cost for the retailer is $55 per case per year. (There are 40 units or water bottles per case.)
Based on this information, and not taking into account any quantity discount offers, what is the calculated EOQ (in units)? (Display your answer to the nearest whole number.)
Number
Based on this information, sort each quantity discount plan from left to right by dragging the MOST preferred option plan to the left, and the LEAST preferred…
Chapter 5 Solutions
Operations Management: Processes and Supply Chains, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)
Ch. 5 - Take a process that you encounter on a daily...Ch. 5 - Prob. 2DQCh. 5 - How could the efficiency of the redesigned process...Ch. 5 - Bill’s Barbershop has two barbers available to...Ch. 5 - Melissa’s Photo Studio offers both individual...Ch. 5 - Figure 5.11 details the process flow for two types...Ch. 5 - Prob. 4PCh. 5 - Super Fun Industries manufactures four top-selling...Ch. 5 - Prob. 6PCh. 5 - Yost-Perry Industries (YPI) manufactures a mix of...
Ch. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - A.J.’s Wildlife Emporium manufactures two unique...Ch. 5 - Cooper River Glass Works (RGW) produces four...Ch. 5 - Quick Stop Pharmacy is a small family-owned,...Ch. 5 - Use the longest work element rule to balance the...Ch. 5 - Johnson Cogs wants to set up a line to serve 60...Ch. 5 - Refer back to Problem 16. Suppose that in addition...Ch. 5 - To meet holiday demand, Penny’s Pie Shop...Ch. 5 - A paced assembly line has been devised to...Ch. 5 - Prob. 20PCh. 5 - Greg Davis, a business major at the University of...Ch. 5 - Prob. 1VCCh. 5 - Which boarding scenario among the different ones...Ch. 5 - How should Southwest evaluate the gate boarding...Ch. 5 - How will Southwest know that the bottleneck had...
Additional Business Textbook Solutions
Find more solutions based on key concepts
1-1. Define marketing and outline the steps in the marketing process. (AASCB: Communication)
Marketing: An Introduction (13th Edition)
Preparing Financial Statements from a Trial Balance The following accounts are taken from Equilibrium Riding, I...
Fundamentals of Financial Accounting
Bank loan; accrued interest LO132 On October 1, Eder Fabrication borrowed 60 million and issued a nine-month, ...
Intermediate Accounting
Fundamental and Enhancing Characteristics. Identify whether the following items are fundamental characteristics...
Intermediate Accounting (2nd Edition)
Real options and its types. Introduction: The net present value is the variation between present cash inflows v...
Gitman: Principl Manageri Finance_15 (15th Edition) (What's New in Finance)
The flowchart for the process at the local car wash. Introduction: Flowchart: A flowchart is a visualrepresenta...
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- In less than 150 words, what is an example of what your reflection of core values means to you and your work: Commitment, Perseverance, Community, Service, Pride?arrow_forwardPrepare a report on the following: Part 1: Discuss the role of the corporate secretary in facilitating effective governance in a limited liability company. Include the relationships with directors, shareholders, and other officers. Part 2: Compare and contrast two characteristics of different business entities (sole trader, partnership, and limited liability company). Use examples to recommend the most appropriate type of business entity for the scenario below: Scenario Background Alex, Taylor, and Jordan plan to collaborate to launch a tech startup focused on developing and selling innovative software solutions. Each individual brings unique skills and resources to the venture: Alex: A skilled software developer with technical expertise and a vision for the product. Taylor: A marketing professional with extensive connections in the technology industry, aiming to drive sales and build the brand. Jordan: An investor willing to contribute significant financial resources but…arrow_forwardProblem 1 (20 Points) Davison Electronics manufactures three LED television monitors, identified as Model A, Model B, and Model C. Davison Electronics four manufacturing plants. Each model has its lowest possible production cost when produced at Plant 1. However, Plant 1 does not have the capacity to handle the total production of all three models. As a result, at least some of the production must be routed to the other manufacturing plants. The following table shows the minimum production requirements for next month, the plant capacities in units per month, and the production cost per unit at each plant: Model Production Cost per Unit Minimum Production Requirements Plant 1 Plant 2 Plant 3 Plant 4 A $25 $28 $37 $34 48,000 B $26 $35 $36 $41 75,000 C $20 $31 $26 $23 60,000 Production Capacity 65,000 50,000 32,000 43,000 Davison’s objective is to determine the cost-minimizing production plan. Without…arrow_forward
- SECTION B: TOPIC STRUCTURE CAPSTONE PROJECT TOPIC SUBMISSION TEMPLATE SECTION A: STUDENT DETAILS Student number Title (Mr/Miss/Ms/Mrs) Surname First name/s Title of research Date and year of registration Work Home Contact details Cell Region Date submitted Email 1.1 Title Insert title of the research. Choose a title that captures the essence of your proposed project. 1.2 Background to the Problem This section will be used to create the readers' interest. It can include a specific description of the topic that is to be investigated. A brief preview of the topic and the foundation of the problem should also be given. The researcher can achieve this through building up a detailed background of circumstances that lead to the problem being examined. Therefore, the background helps the reader understand the specific problem addressed by the researcher. This section should not include the background/history of the organisation. The background to the problem should not be more than ½ a page.…arrow_forwardDoes Nike Corporation's emphasis on lean operations help the Vietnamese workforce that still earns $150.00 minimum wage a month since 2014?arrow_forwardInformation Security Innovation within a Contemporary Business Environment All organisations using computers need to consider the security of information they keep. Many organisations utilise Websites for their core business functions and this results in monetary transactions being carried out on the Websites.arrow_forward
- Please help with a complete research report on the topic below: "Information Security Innovation within a Contemporary Business Environment " The format of the report should follow this below.arrow_forward7. Wireless Infrastructure in the Cloud Wireless devices have changed the way organisations and their customers interact. Wireless enabled devices have driven the mindset that wireless networks must be ubiquitous, fast, and constantly available. These are demands that have traditionally put organisations and their user communities in direct conflict with their IT departments, as constructing and maintaining wireless infrastructures are typically time-consuming, complex, and costly endeavours.arrow_forwardIM.54 A growing online retailer sells thousands of items yet has has one specialty product category with just 30 items. They want to classify these thirty items according to the annual dollar volume (revenue) generated by each item. The table below lists each item number, Annual Sales (in units), and Price per unit: Item # Annual Sales Price 1 221 $25.85 2 446 $14.15 3 8,940 $168.19 4 2,965 $15.99 5 1,322 $29.37 6 2,575 $12.77 7 767 $28.43 8 5,803 $163.01 9 2,673 $20.51 10 642 $14.71 11 4,168 $54.53 12 1,881 $22.55 13 2,417 $29.63 14 5,207 $36.41 15 1,381 $20.55 16 9,635 $173.69 17 17,406 $27.07 18 1,573 $25.99 19 6,471 $64.99 20 6,047 $29.83 21 433 $20.89 22 2,279 $53.59 23 15,532 $106.91 24 1,585 $4.09 25 5,376 $65.23 26 2,965 $37.93 27 2,048 $28.51 28 1,174 $22.99 29 381 $5.57 30 2,930 $3.43 Which item in the table above has the highest annual dollar volume? In the answer field below, write the ITEM # that…arrow_forward
- IM.84 An outdoor equipment manufacturer sells a rugged water bottle to complement its product line. They sell this item to a variety of sporting goods stores and other retailers. The manufacturer offers quantity discounts per the following discount schedule: Option Plan Quantity Price A 1 - 2,199 $5.00 B 2,200 - 3,699 $4.55 C 3,700+ $3.90 A large big-box retailer expects to sell 9,200 units this year. This retailer estimates that it incurs an internal administrative cost of $235 each time it places an order with the manufacturer. Holding cost for the retailer is $60 per case per year. (There are 52 units or water bottles per case.)Based on this information, and not taking into account any quantity discount offers, what is the calculated EOQ (in units)? (Display your answer to the nearest whole number.) Based on this information, sort each quantity discount plan from left to right by dragging the MOST preferred option plan to the left, and the LEAST preferred option…arrow_forwardPlease provide detailed solutions to the following problems/exercises (4 problems/exercises x 9 points each): 1) View the video ON Unveils ‘Lightspray’ Technology (4.55 mins, Ctrl+Click in the link), and The Secret of Lightspray (8.27 mins, Ctrl+Click in the link), answer the following questions: https://www.youtube.com/watch?v=wjmeaC-wlZs a) What is new about the design of ON’s shoes? b) How will ON’s new manufacturing technique affect location planning for footwear firms? c) How does ON focus on it sustainability strategy? Note: As a rough guideline, please try to keep the written submission to one or two paragraphs for each of the questions. 2) Unimed Hospital currently processes patient admissions through three admitting clerks who are set up to work in series, with respective reliabilities of 0.96, 0.95, and 0.90 (see figure below). a) Find the reliability of the current admission process. Due to rising patient complaints, the hospital administrator, Chimeg…arrow_forward3) A startup firm, Pocket International, has come up with a tiny programmable computer, NerdCom Mini Air, that sells for $49.99. The firm estimates that the programmable computers have an expected life that is exponential, with a mean of 24 months. The firm wants to estimate the probability that the NerdCom Mini Air will have a life that ends: a) after the initial 24 months of service. b) before the 24 months of service is completed. c) not before 48 months of service. Note: You could work out the problem by hand or use excel; in chapter 4S, section 4S.2 of the Stevenson text, reliability (finding the probability of functioning for a specified length of time) is covered with examples; chapters 4 & 4S Stevenson lecture power point slides 33 to 38 (chapters 4 & 4S lecture: 32.30 mins to 38.56 mins) cover reliability over time with examples.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY