Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
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Chapter 5, Problem 13DQ
Summary Introduction
Interpretation:seven gurus of quality.
Concept introduction:Deming said that quality is not the fault of the workers of the organization, but it is the fault of the system. We also opposed the creation of the quality inspection department.
According to Juran organizational quality freedom from trouble to achieve result of efficient and effective planning for setting goals of quality .
Crosby define the quality as a concept which is set by the management but not by the concept of goodness. Specifications must be set by the customers need and what customer wants.
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Chapter 5 Solutions
Operations Management, Binder Ready Version: An Integrated Approach
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Ch. 5 - Prob. 11DQCh. 5 - Prob. 12DQCh. 5 - Prob. 13DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 3PCh. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 1.1CQCh. 5 - Prob. 1.2CQCh. 5 - Prob. 1.3CQCh. 5 - Prob. 2.1CQCh. 5 - Prob. 2.2CQCh. 5 - Prob. 2.3CQ
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