OPEARATIONS MANAG.REV CUSTOM 2017
17th Edition
ISBN: 9781323590058
Author: Pearson
Publisher: PEARSON C
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Chapter 5, Problem 13DQ
Summary Introduction
To determine: The meaning of “moment of truth” in the service design.
Service design:
It is the activity of
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2. A community health system’s nurse team consists of 12 nurses working in the local community. It takes a nurse 1.5 hours to complete one patient visit (including travel time and breaks).
a. What is the capacity of the nurse team over the course of a 9-hour workday?
b. Assuming the demand for the nurses is 60 patients per day, what is the utilization of the nurse team?
c. Assuming the demand for the nurses is 60 patients per day, what is the cycle time?
LO3-2, 3-4, 3-5
6. Consider the following production process for manufacturing biscuits. The first step of the process is mixing, where all of
the ingredients are combined in the correct proportion to form dough. In the next step of the process, the dough is formed
into sheets and cut into pieces in preparation for baking. The cut dough is then baked into biscuits and subsequently must
be cooled. The final step of the process is packaging the biscuits for the consumer.
The following table summarizes the production process along with the processing times at each step of the process. The
process is highly automated, so assume that this is a machine-paced process with one machine available at each step.
Process Step
Mixing
Activity Time (Minutes per Batch)
Forming
Baking
Cooling
Packing
15
10
12
18
10
a. What is the capacity of the baking process step (in batches per hour)?
b. What is the bottleneck of the manufacturing process?
c. Assuming unlimited demand, what is the process flow rate…
LO3-1, 3-2, 3-4, 3-5
3. Consider a process consisting of three resources. Assume there exists unlimited demand for the product.
a. Resource 1 has a processing time of 6 minutes per unit.
b. Resource 2 has a processing time of 3 minutes per unit.
c. Resource 3 has a processing time of 5 minutes per unit.
All three resources are staffed by one worker.
a. Draw a process flow diagram of this process.
b. What is the capacity of resource 2?
c. What is the bottleneck in the process?
d. What is the utilization of resource 2?
e. How long does it take the process to produce 200 units starting with an empty system, assuming this is a worker-paced process?
Chapter 5 Solutions
OPEARATIONS MANAG.REV CUSTOM 2017
Ch. 5.S - Prob. 1DQCh. 5.S - Prob. 2DQCh. 5.S - Prob. 3DQCh. 5.S - Prob. 4DQCh. 5.S - Prob. 5DQCh. 5.S - Prob. 6DQCh. 5.S - Prob. 7DQCh. 5.S - Prob. 1PCh. 5.S - Prob. 2PCh. 5.S - Prob. 3P
Ch. 5.S - Prob. 4PCh. 5.S - Prob. 5PCh. 5.S - Prob. 6PCh. 5.S - Prob. 7PCh. 5.S - Prob. 8PCh. 5.S - Prob. 9PCh. 5.S - Prob. 1.1VCCh. 5.S - Prob. 1.2VCCh. 5.S - Prob. 1.3VCCh. 5.S - Prob. 2.1VCCh. 5.S - Prob. 2.2VCCh. 5.S - Prob. 2.3VCCh. 5 - Prob. 1DQCh. 5 - Prob. 2DQCh. 5 - In what ways is product strategy linked to product...Ch. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Prob. 7DQCh. 5 - Prob. 8DQCh. 5 - Prob. 9DQCh. 5 - Prob. 10DQCh. 5 - Prob. 11DQCh. 5 - Prob. 12DQCh. 5 - Prob. 13DQCh. 5 - Prob. 14DQCh. 5 - Prob. 15DQCh. 5 - Prob. 16DQCh. 5 - Why are the direct interaction and surrogate...Ch. 5 - Prob. 18DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Question 5.3 Prepare a house of quality fora...Ch. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Prob. 12PCh. 5 - Select a service business that involves...Ch. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Residents of Mill River have fond memories of ice...Ch. 5 - Prob. 17PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Prob. 20PCh. 5 - Prob. 21PCh. 5 - Prob. 1CSCh. 5 - Prob. 2CSCh. 5 - Prob. 3CSCh. 5 - Prob. 1VCCh. 5 - Prob. 2VCCh. 5 - Prob. 3VCCh. 5 - Prob. 4VC
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