Management (14th Edition)
Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Chapter 5, Problem 11ED
Summary Introduction

To explain:

The biases, prejudgments and fixes that disabled people are subject to.

Introduction:

It is a common scenario that many employers worldwide hesitate to absorb people with disabilities into their workforces. It is due to the biases, prejudices and stereotypes they hold in relation to being disabled. However, since lately, inclusion of disabled personnel into workforces has begun to be considered as a responsibility of employers. Further, it has been reported that they work over and above the levels expected of them, within their work capacities.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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