Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Question
Chapter 4, Problem 19DRQ
a)
Summary Introduction
To analyze: An electronic device to find out the standard features that where once a “wow” feature and the “wow’ feature present now that will become a standard feature in the future.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
b)
Summary Introduction
To analyze: A service to find out the standard features that where once a “wow” feature and the “wow’ feature present now that will become a standard feature in the future.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
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Students have asked these similar questions
Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.
Select one:
a. True.
b. False.
2. This is a common saying: "All products sold involve the sale of service to a greater or lesser
extent." Cite an example where a product was sold because of an accompanying service.
Supposed a company intends to offer a new service to some of its internal customers briefly discussed how the fact that the customers are internal would change the process of managing the four phases of the service life
Chapter 4 Solutions
Operations Management
Ch. 4.4 - Prob. 1.1RQCh. 4.4 - Prob. 1.2RQCh. 4.8 - LEGO A/S IN THE PINK Lego A/S overcame the recent...Ch. 4.8 - Prob. 2.1RQCh. 4.8 - Prob. 2.2RQCh. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.S - Prob. 1DRQCh. 4.S - Prob. 2DRQCh. 4.S - Prob. 3DRQ
Ch. 4.S - Consider the following system: Determine the...Ch. 4.S - A product is composed of four parts. In order for...Ch. 4.S - A system consists of three identical components....Ch. 4.S - A product engineer has developed the following...Ch. 4.S - The guidance system of a ship is controlled by a...Ch. 4.S - One of the industrial robots designed by a leading...Ch. 4.S - A production line has three machines A, B, and C,...Ch. 4.S - Prob. 8PCh. 4.S - A Web server has five major components that must...Ch. 4.S - Repeat Problem 9 under the condition that one of...Ch. 4.S - Hoping to increase the chances of reaching a...Ch. 4.S - An electronic chess game has a useful life that is...Ch. 4.S - A manufacturer of programmable calculators is...Ch. 4.S - Lucky Lumen light bulbs have an expected life that...Ch. 4.S - Prob. 15PCh. 4.S - Prob. 16PCh. 4.S - A major television manufacturer has determined...Ch. 4.S - Prob. 18PCh. 4.S - Determine the availability for each of these...Ch. 4.S - Prob. 20PCh. 4.S - A manager must decide between two machines. The...Ch. 4.S - Prob. 22PCh. 4.S - Auto batteries have an average life of 2.7 years....Ch. 4 - Prob. 1DRQCh. 4 - Prob. 2DRQCh. 4 - Prob. 3DRQCh. 4 - Prob. 4DRQCh. 4 - Prob. 5DRQCh. 4 - Prob. 6DRQCh. 4 - Prob. 7DRQCh. 4 - Prob. 8DRQCh. 4 - a. What is meant by the term life cycle? b. Why...Ch. 4 - Prob. 10DRQCh. 4 - Prob. 11DRQCh. 4 - Prob. 12DRQCh. 4 - Prob. 13DRQCh. 4 - Explain what quality function development is and...Ch. 4 - Prob. 15DRQCh. 4 - Prob. 16DRQCh. 4 - Prob. 17DRQCh. 4 - Prob. 18DRQCh. 4 - Prob. 19DRQCh. 4 - Describe some of the trade-off that are...Ch. 4 - Prob. 2TSCh. 4 - Prob. 3TSCh. 4 - Prob. 1CTECh. 4 - Prob. 2CTECh. 4 - Prob. 3CTECh. 4 - Prob. 4CTECh. 4 - Prob. 5CTECh. 4 - Give two examples of unethical conduct involving...Ch. 4 - Prob. 1PCh. 4 - Prob. 2PCh. 4 - Prepare a service blueprint for each of these...Ch. 4 - Prepare a service blueprint for each of these post...Ch. 4 - Prob. 5PCh. 4 - Prob. 6PCh. 4 - Prob. 7PCh. 4 - Prepare a table similar to that shown in Problem...
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Similar questions
- Which of the following are the correct attributes of Service Quality a. Tangibility, Assurance, Responsiveness, Reliability, Empathy O b. Responsibility, Assurance, Tangibility, Empathy Reliability O c. Responsibility, Assistance, Tangibility, Empathy, Reliability O d. Responsibility, assurance, Tangibility, Emotion, Repeatabilityarrow_forwardSuggest three activities that a technician should not do when working with a customer depends on ethical and legal considerations in the IT Professionarrow_forwardThe first step in designing support services is to: * O Encourage customers to try new products Prevent brand dilution Survey customers to assess the value of current services and obtain ideas for new Add new services that will both delight customers and yield profits to the companyarrow_forward
- A new hospital is popular for providing care and facilities as per specific needs of the patients. Here_______gap being fulfilled by the hospital O a. Reliability O b. Assurance c. Empathy O d. Tangibilityarrow_forwardPlease provide Handwritten answerarrow_forwardAn entrepreneur is designing a sub sandwich shop that would be located on campus. Define the CAs that you would like to see for the service (not the product) delivered at this location. Then specify some ECs that can be used for measurement of the service.arrow_forward
- Discuss FIVE (5) consequences of the service failure to the organization and support your answer with examplesarrow_forwardWhich of the following aspects of goods and services can not be addressed by a standard: Select one: O Shape O Price O Quality O Safetyarrow_forwardgiven that Ticketmaster frequently encounters technical glitches and service disruptions during high-demand ticket sales, resulting in dissatisfied customers and a perceived service quality gap , can you give a recommendation of CRM-driven solution to address the service quality gap at Ticketmaster , as well as the implementation of this recommendationarrow_forward
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