Using MIS (9th Edition)
Using MIS (9th Edition)
9th Edition
ISBN: 9780134106786
Author: David M. Kroenke, Randall J. Boyle
Publisher: PEARSON
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Chapter 3.3, Problem 5EGDQ
Program Plan Intro

About Yikes! Bikes:

  • “Yikes! Bikes”, is a high-end mountain bicycles manufacturing company contains more than 25 years of experience in this field with an annual revenue of $35Million.
  • Recently, the owner of Yikes had sold his company to “Major Capital”.

Situation of the company:

Andrea Parks is one of the partners of Major Capital, owns “Yikes! Bikes” company. She decided to reduce across board staff members and cut of 2/3 of overall customer support department.

About Lori:

  • Lori is the popular support rep from customer support department in “Yikes! Bikes” company.
  • She spends more time with the customer.

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