Using MIS (9th Edition)
9th Edition
ISBN: 9780134106786
Author: David M. Kroenke, Randall J. Boyle
Publisher: PEARSON
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Expert Solution & Answer
Chapter 3, Problem 1CE3
a.
Explanation of Solution
Analysis of five forces of Singing Valley Market:
The analyses of five forces of Singing Valley Market are,
- Bargaining power of customers: The email system of Singing Valley has a negative effect in the market, the customers can negotiate prices and get more discounts at a cheaper rate.
- Threat of substitute: Due to rising complains and dissatisfaction on Singing Valley, the customers can choose for other service providers like Yo, Hw and so on.
- Bargaining power of suppliers: The bargaining power of suppliers will increase because of weak force of the company...
b.
Explanation of Solution
Statement of Singing Valley competitive strategy:
- The competitive strategy of Singing Valley will be to repair the damages made in their business due to lack of
information system ...
c.
Explanation of Solution
Statement of the problem:
- A problem is the perceived difference between what is done and what has to be done.
- The statement is that Singing Valley has depended on automated emailing system without any proper knowledge...
d.
Explanation of Solution
General document:
- Documentation of a customer dining in a hotel which includes the entry of customer, welcoming them and taking orders and suggesting them the best dish in the hotel, p...
e.
Explanation of Solution
Innovative idea for Singing Valley:
Idea 1:
Description: The primary act is to reconstruct the customer
Process diagram:
Information system requirement: The information needed for the process is simple. The company has to collect the details about the visit of the customers who have complained and have to mail them in person...
f.
Explanation of Solution
Comparing the advantages and disadvantages of innovative ideas:
| Idea 1 | Idea 2 |
| Advantages | |
|
The customer complains can be addressed. |
The customers who haven’t complained can be made aware about the problem. |
|
The customers complained can be eased and can be retained. |
They can also be retained without making them dissatisfied. |
|
The good will of the company can be rebuilt. |
The good will is retained... |
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Chapter 3 Solutions
Using MIS (9th Edition)
Ch. 3.3 - Prob. 1EGDQCh. 3.3 - Prob. 2EGDQCh. 3.3 - Prob. 3EGDQCh. 3.3 - Prob. 4EGDQCh. 3.3 - Prob. 5EGDQCh. 3.3 - Prob. 6EGDQCh. 3.3 - Prob. 7EGDQCh. 3.3 - Prob. 8EGDQCh. 3.7 - Prob. 1DSDQCh. 3.7 - Prob. 2DSDQ
Ch. 3.7 - Prob. 3DSDQCh. 3.7 - Prob. 4DSDQCh. 3.7 - Prob. 5DSDQCh. 3.8 - Prob. 1SGDQCh. 3.8 - Prob. 2SGDQCh. 3.8 - Prob. 3SGDQCh. 3.8 - Prob. 4SGDQCh. 3.8 - Prob. 1YPCACh. 3.8 - Prob. 2YPCACh. 3.8 - Prob. 3YPCACh. 3.8 - Prob. 4YPCACh. 3.8 - Prob. 3.1ARQCh. 3.8 - Prob. 3.2ARQCh. 3.8 - Prob. 3.3ARQCh. 3.8 - Prob. 3.4ARQCh. 3.8 - Prob. 3.5ARQCh. 3.8 - Prob. 3.6ARQCh. 3.8 - Prob. 3.7ARQCh. 3.8 - Prob. 3.8ARQCh. 3 - Prob. 3.1UYKCh. 3 - Prob. 3.2UYKCh. 3 - Prob. 3.3UYKCh. 3 - Prob. 1CE3Ch. 3 - Prob. 3.4CS3Ch. 3 - Prob. 3.5CS3Ch. 3 - Prob. 3.6CS3Ch. 3 - Prob. 3.7CS3Ch. 3 - Prob. 3.8CS3Ch. 3 - Prob. 3.9CS3Ch. 3 - Prob. 3.10CS3Ch. 3 - Prob. 3.11CS3Ch. 3 - Prob. 3.12CS3Ch. 3 - Prob. 3.13MMLCh. 3 - Prob. 3.14MMLCh. 3 - Prob. 3.15MML
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