Understanding Management
Understanding Management
11th Edition
ISBN: 9780357033821
Author: Richard Daft
Publisher: South Western Educational Publishing
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Chapter 3, Problem 5AYSSL
Summary Introduction

To determine:

Whether I have good listening skills and empathy skills.

Introduction:

Good listening skills and empathy skills are two of the main qualities of a good leader. Empathy is the ability to see things from another person’s perspective and the ability to understand the situation that a person is in. In order to build empathy, one requires listening skills as it is all about understanding another person’s situation.

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