Essentials of MIS (12th Edition)
12th Edition
ISBN: 9780134238241
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
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Chapter 3, Problem 3RQ
Explanation of Solution
Quality:
- Quality is considered as the form of differentiation with the product or the service that is provided.
- Quality can be defined based on the customer perspective and the producer perspective.
Definition of quality based on the producer:
It greatly means in conformance with the specification or the absence of variation that is present with the specification.
Definition of quality based on the customer:
- The customer is concerned with the quality that is present with the physical product.
- The quality of the product deals with the durability, safety, usability and quick installation...
Explanation of Solution
Ways through which the quality can be improved with the
The information system can improve the quality in the following ways:
- The product or service and the production process are being simplified.
- The steps that occur fewer in a process takes less time and chances of an error to occur is lowered.
- Simplifying the benchmarking.
- Fixing a proper set of standards for the products, service and other process that occurs and measuring the performance based on the standards that are fixed as before.
- The products and services are improved based on the customer demands.
- Improving the services of the customer and making to be number one in priority and based on that the quality of the product will get improved by itself.
- Product development life cycle is reduced
- When the cycle time is shorter, then the problems can be caught at the early stages of the process where the production of defective products means to be completed...
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