Bundle: The Leadership Experience, Loose-Leaf Version, 7th + MindTap Management, 1 term (6 months) Printed Access Card
7th Edition
ISBN: 9781337370004
Author: DAFT, Richard L.
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Question
Chapter 3, Problem 2.1CFA
Summary Introduction
Case summary:
Person A is responsible for implementation of new software of customer relationship management in State L and C of Country U. It is needed to follow up the sales of the company E.
Company sold exercise equipment to colleges and high schools and recreation centres to mid-sized businesses by a national force of 310 sales force. Company got success by way of low prices of sales. However, it has ordered a new CRM system and also installed with all possible speed to solve many problems like inquiries, reminders and daily updates to sales representatives.
Person A has four members team working in State C and L of Country U on this project. He had received several complaints about the productivity of members from his boss Person Z. He was thinking about the reasons and also fearing that this reason would ruin his future goal as a boss for the company.
To discuss: Opinions of person X on person A’s leadership approach and analyse the best approach correct for this situation.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Kaily Bach was recently promoted to the managing director's position at Big Wheel Bikes, Inc. Kaily was told by her boss that she received the promotion because he believed she had the management skills necessary to help the company become more efficient and effective. During her first week, Kaily first compared the actual revenues and expenses of the company with desired results. She also met with employees to get their feedback and suggestions. Armed with this information, she formulated the future course of action for Big Wheel Bikes. One of her short-term goals is to provide the employees of Big Wheel Bikes with flexible working schedules. Another short-term goal is to create business lunches, in which groups of five employees meet over lunch to discuss organizational objectives. Kaily is confident she can lead the company into a prosperous future.
Refer to Big Wheel Bikes, Inc. Which of Clark Wilson's three skill categories is involved when Kaily implements the lunch sessions?…
Kaily Bach was recently promoted to the managing director's position at Big Wheel Bikes, Inc. Kaily was told by her boss that she received the promotion because he believed she had the management skills necessary to help the company become more efficient and effective. During her first week, Kaily first compared the actual revenues and expenses of the company with desired results. She also met with employees to get their feedback and suggestions. Armed with this information, she formulated the future course of action for Big Wheel Bikes. One of her short-term goals is to provide the employees of Big Wheel Bikes with flexible working schedules. Another short-term goal is to create business lunches, in which groups of five employees meet over lunch to discuss organizational objectives. Kaily is confident she can lead the company into a prosperous future.
Refer to Big Wheel Bikes, Inc. Which managerial function is Kaily performing when she compares the actual revenue and expense…
Kaily Bach was recently promoted to the managing director's position at Big Wheel Bikes, Inc. Kaily was told by her boss that she received the promotion because he believed she had the management skills necessary to help the company become more efficient and effective. During her first week, Kaily first compared the actual revenues and expenses of the company with desired results. She also met with employees to get their feedback and suggestions. Armed with this information, she formulated the future course of action for Big Wheel Bikes. One of her short-term goals is to provide the employees of Big Wheel Bikes with flexible working schedules. Another short-term goal is to create business lunches, in which groups of five employees meet over lunch to discuss organizational objectives. Kaily is confident she can lead the company into a prosperous future.
Refer to Big Wheel Bikes, Inc. Kaily's formulation of a future course of action for Big Wheel Bikes is an example of the…
Chapter 3 Solutions
Bundle: The Leadership Experience, Loose-Leaf Version, 7th + MindTap Management, 1 term (6 months) Printed Access Card
Knowledge Booster
Similar questions
- A Sticky SituationKevin Mathews had just finished going over his notes from this morning’ssupervisory conference when the door to his office opened and Steve Burrowentered.“Got a minute?” Steve asked.“What’s up?” replied Kevin.“It’s about that meeting we attended today. I wanted your reactions to it. Ithink the old man has got a good point or two.”“Do you mean about getting our troops in on decisions more?”“Yeah, and also that bit about us supervisors living in ivory towers—notbeing in touch with our people and their points of view.”“Steve, I was just reviewing my notes on that meeting and trying to decidehow to do it. You know, before Tarson took over as general manager, it wastaboo to involve workers in management decisions. I have worked here six yearsand never consulted anyone when making decisions.”“I’m new at it too. I hoped you could give me some pointers. I think thepeople in my department will be afraid to help me ’cause I’ve never asked themfor the time of day. On second…arrow_forwardFor this project, participants must develop a thorough understanding of their most recent or existing organization or the subset such as sales, marketing, manufacturing, etc., in which they have worked. Participants are required to prepare a comprehensive report intended for the top management that will justify the implementation of the reforms to the human capital strategy. The report must contain four parts. 1. In the first part, assess the existing internal and external situation and associate the organizational/divisional success to human capital capabilities. 2. In the second part, develop a detailed set of capabilities, skills, and knowledge that managers, leaders, and employees would need to drive organizational or divisional success. 3. In the third part, formulate strategies for moving toward the future state described above. The strategy must be noticeable, specific, and based on the situation assessment above. 4. Finally, present a timeline and a list of planned…arrow_forwardNeed help pleasearrow_forward
- PROBLEM-SOLVING APPLICATION CASE White, Male, and Asian: The Diversity Profile of Technology Companies Managing diversity is a hot topic among technology companies, some of which have started to display transparency by publishing their diversity profiles. Google’s diversity report reveals its workforce is 69.1 percent male and 30.9 percent female. Ethnicity data for Google’s U.S. workforce indicates 53.1 percent white, 36.3 percent Asian, 4.2 percent of two or more races, 3.6 percent Latinx, and 2.5 percent black.113 This pattern is similar to Apple (32 percent female and 54 percent white, and U.S. ethnicity data showing 21 percent Asian, 13 percent Hispanic, 9 percent black, 3 percent of two or more races, and 1 percent other)114 and Facebook (36 percent female, and U.S. ethnicity data of 46.6 percent white, 41.4 percent Asian, 4.9 percent Hispanic, and 3.5 percent black).115 Executives within the technology industry have started to implement a variety of programs and policies to…arrow_forwardPROBLEM-SOLVING APPLICATION CASE White, Male, and Asian: The Diversity Profile of Technology Companies Managing diversity is a hot topic among technology companies, some of which have started to display transparency by publishing their diversity profiles. Google’s diversity report reveals its workforce is 69.1 percent male and 30.9 percent female. Ethnicity data for Google’s U.S. workforce indicates 53.1 percent white, 36.3 percent Asian, 4.2 percent of two or more races, 3.6 percent Latinx, and 2.5 percent black.113 This pattern is similar to Apple (32 percent female and 54 percent white, and U.S. ethnicity data showing 21 percent Asian, 13 percent Hispanic, 9 percent black, 3 percent of two or more races, and 1 percent other)114 and Facebook (36 percent female, and U.S. ethnicity data of 46.6 percent white, 41.4 percent Asian, 4.9 percent Hispanic, and 3.5 percent black).115 Executives within the technology industry have started to implement a variety of programs and policies to…arrow_forwardJackie and Sandra began a long-term-care consulting firm 5 years ago in a retirement region. They now have six employees: two RHIAs and four RHITs. They now have consulting contracts with 35 long-term-care facilities and have developed a reputation for excellence.During a meeting with employees, Jackie and Sandra commended them for the effort each had contributed to the success of the firm. In planning for the future, Jackie and Sandra then asked the employees to share with them ideas on expanding the business by revising the vision. One option they had discussed and now shared was that of expanding their geographic region into another state. This would mean actively marketing to long-term-care facilities beyond their present region and hiring additional staff. Bryan said he had been listening to employee conversations at a nearby hospital and learned that there was a need for additional home health care personnel and resources in the region. Hospital utilization management staff…arrow_forward
- 1. Interpersonal Relations in the Organization Consider the importance of interpersonal relations to organization performance and select the correct responses to the following questions. Which of the following situations are likely to cause poor interpersonal relations? Check all that apply. When managers submit invoices to Natalie in accounting without including all the necessary information, Natalie contacts them right away and helps them locate the needed cost center codes and approvals. Brad believes that when Jason makes a mistake, he often tells their boss that Brad is responsible for what went wrong. O Billie worked her way through state college and continues to struggle to pay off student loans, while most of her coworkers attended private colleges and now vacation at their parents' second homes. Deion's manager has given him positive performance ratings for several years and consistently gives Deion the assignments he wants.arrow_forwardStrategic talent management has emerged as a critical Imperative for organizations seeking to gain a competitive edge in today's dynamic business landscape. This paper explores the strategic dimensions of talent management, focusing on the processes, practices, and challenges associated with attracting, developing, and retaining top talent. Through an examination of theoretical frameworks and empirical studies, the paper elucidates the strategic importance of aligning talent management initiatives with organizational goals and objectives. Furthermore, it explores the role of leadership in fostering a culture that values and nurtures human capital, thereby enhancing employee engagement, motivation, and performance. By analyzing best practices and emerging trends in talent management, this paper offers insights into how organizations can effectively leverage their human resources to drive Innovation, growth, and sustainable competitive advantage. Question: How can organizations…arrow_forwardOutline a background of the case below. (Please note that this is not an essay question.) In June 2011, Steve Katsaros, founder and CEO of Nokero, was contemplating how to build on his company's accomplishments during the last 12 months. Nokero, a marketer of solar bulbs, has emerged as a successful born-global social enterprise. Opportunities in the Social Enterprise Sector As previously mentioned, Nokero, has been engaged in partnership programs with various social enterprises, such as Project CURE and American Green. Social enterprises have actively sought out Nokero for possible partnerships.arrow_forward
- Please read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? Reliable Underwriters is a risk management firm that provides insurance services to large organizations. Part of its operation is a claims-processing center that employs 156 clerical workers. These workers interact with clients to answer questions and provide information about the status of claims. Reliable has a corporate objective of obtaining the highest possible customer satisfaction ratings. However, recent customer satisfaction surveys suggest that some of the clerical workers are not adequately meeting clients' needs. As part of an initiative to increase customer satisfaction, the management team of the claims processing center has decided to change the performance appraisal process. In the past, ratings have been made on a 5-point scale. A score of 5 represented outstanding performance, a score of 1 represented unacceptable performance, and a score of 3…arrow_forwardIn the fall of 2013, after returning to Los Angeles from New York, Beall turned her attention to the development of systems for more effective hiring and retention. She brought on a senior director of opera-tions, a regional manager for Southern California, and two full-time field supervisors. She brought in part-time consultants to serve as CFO and to provide marketing support. She also began to be more pro-active about hiring for fit—working with her senior managers to identify and carefully train a large team of technicians likely to remain with the company.Freed by her senior staff to turn away from the minutiae and focus on higher level strategy, she began exploring her options. As a first step, she started conducting extensive research about if and how CleanBeeBaby might be turned into a fran-chise operation. Beall had long believed that there might be huge upside in franchising; residential cleaning franchisor Merry Maids had 1,432 operating units globally (2014 data), for…arrow_forwardNeed an introduction for the following questions 1. What are the strengths and weaknesses of the Total Rewards Model components that are offered at Levy Engineering Ltd? 2. Using the compensation data in case Exhibits 1 and 2, determine whether a case can be made for meeting Gayner’s salary expectations. 3. Analyze each of the three main options outlined at the end of the case (Decision Time). What are the consequences of each of these courses of action?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub