Chapter 3, Problem 14DQ

Summary Introduction

Interpretation: Example that shows a good match between customers' expectations and service delivery along with the example that shows a bad match between customers' expectations and service delivery.

Introduction:

An organization can only expect his business on top when it meets the customer's demand. If the customers have not been fully satisfied with the company product and monopoly, then it will not take a minute to destroy the well-established business of a company. It is only the customers who can carry the business of an organization on top.