OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 20, Problem 8CQ
Summary Introduction
To determine: The correct statement related to contextual observation.
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Which of the following statements concerning the evaluation of training programs is true?
Most companies thoroughly evaluate the return on investment of their training programs
It is relatively easy to establish a control group and a treatment group for evaluation
Results level of evaluation measures how well participants liked the program
Behavior level criteria measure whether skills learned in training result in behavior changes back on the job
Eligibility testing is
an disparate impact validation method
none of the above
a method to validate promotions and progressive discipline activity
a test an employee administers to ensure that the potential employee is capable and qualified to perform the requirements of the position
A no-strike pledge by a union in a collective bargaining agreement is given in return for management’s agreement to:
a grievance procedure
a union shop
a wage increase
a fringe benefit increase
binding arbitration of grievances
Chapter 20 Solutions
OPERATION MANAGEMENT
Ch. 20 - Prob. 1CQCh. 20 - Prob. 2CQCh. 20 - Prob. 3CQCh. 20 - Prob. 4CQCh. 20 - Prob. 5CQCh. 20 - The Kano model classifies needs into three...Ch. 20 - Prob. 7CQCh. 20 - Prob. 8CQCh. 20 - Prob. 9CQCh. 20 - Prob. 10CQ
Ch. 20 - Prob. 11CQCh. 20 - Prob. 12CQCh. 20 - Prob. 13CQCh. 20 - Prob. 14CQCh. 20 - Prob. 15CQCh. 20 - Prob. 16CQCh. 20 - Prob. 17CQCh. 20 - Prob. 18CQCh. 20 - Prob. 19CQCh. 20 - Prob. 1PACh. 20 - Prob. 2PACh. 20 - Prob. 3PACh. 20 - Prob. 4PACh. 20 - Prob. 5PACh. 20 - Prob. 6PACh. 20 - Prob. 7PACh. 20 - Prob. 2.1CCh. 20 - Prob. 2.2CCh. 20 - Prob. 2.3C
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