OM6 ONLINE-LMS INTEGRATED ACCESS
6th Edition
ISBN: 9781337118323
Author: Collier
Publisher: CENGAGE L
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Chapter 2, Problem 3PA
Summary Introduction
Interpretation: Application of five dimensions of service quality.
Concept Introduction: Balance scorecard is a technique of administrating and evaluating functions of an organization internally. It evaluates outcomes so that timely actions are taken.
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OM6 ONLINE-LMS INTEGRATED ACCESS
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