OM6 ONLINE-LMS INTEGRATED ACCESS
6th Edition
ISBN: 9781337118323
Author: Collier
Publisher: CENGAGE L
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Chapter 2, Problem 2PA
Summary Introduction
Interpretation: Service quality indicator needs to be computed using the available data and to describe its application to other fields.
Concept Introduction: Service quality indicator refers to average score of various factors that reflects expectation of the customer regarding company performance.
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Chapter 2 Solutions
OM6 ONLINE-LMS INTEGRATED ACCESS
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