Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 2, Problem 2.4AYK
Summary Introduction

To determine:

Why are people more likely to engage in rude behaviors during online communication than during in-person communication?

Introduction:

Nonverbal communication: Communication that does not include a spoken language but rather uses other methods such as hand gestures, facial expressions, posture, eye contact, etc.

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