OPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781266416422
Author: Stevenson
Publisher: MCG
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Chapter 18, Problem 5P

a.

Summary Introduction

To determine: The system utlization rate.

Introdution:

System utilization refers to percentage amount of capacity which is utilized or we can say that actual output divided by potential output. It is operational metric for business which indicate aggregate productive capacity.

b.

Summary Introduction

To determine:  Average number of customer waiting (Lq) .

Introduction:  Average number of customers in the system is the average number of system which is used for the production purpose.

c.

Summary Introduction

To determine: The average time customer waiting hours.

d.

Summary Introduction

To determine: Probability that both ambulances will be busy when a call comes in (Pw) .

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