Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9780078024108
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 18, Problem 2TS

a)

Summary Introduction

To determine: People involved in evaluating the cost of consumer waiting for service if the consumers are general public.

Queuing theory: It is a mathematical study of queues or waiting lines. Using queuing model, length of a queue and waiting time can be determined.  In operations management, queuing theory is used for decision making about the resources required to offer services.

b)

Summary Introduction

To determine: People involved in evaluating the cost of consumer waiting for service if the consumers are employees of the organization.

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