EBK PRINCIPLES OF OPERATIONS MANAGEMENT
10th Edition
ISBN: 8220102744059
Author: HEIZER
Publisher: PEARSON
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Chapter 17, Problem 2CS
Summary Introduction
Case summary:
Company FL produces goods in the high volume and low variety process of models followed to produce baked goods, steel, and in beer industries. The excellence can be attributed to the maintenance department which takes an active role in setting the parameters for preventive maintenance.
They teach the employees to identify and do under specific conditions. The employees in a shift will be responsible for identifying the problem and rectifying it. The personnel hired to perform the maintenance activities all come with multi skills.
To explain: The advantages and disadvantages of giving more machine maintenance to the operator.
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CASE STUDY
The fastfood industry in the United States has typically used drive-through windows to increasae profitability. With 65% of fastfood revenue derived from drive-through windows. These windows have become the focal point for market share competition among fastfood outlets such as Wendy's, McDonald's, Burger King, Arby's and Taco Bell. Even chains that did not use drive-through windows in the past, such as Starbucks and Dunkin' Donuts have added them to their stores.
Production technology changes have included the use of separate kitchens for the drive-through window, timers to monitor the seconds it takes a customer to move from the menu board to the pick-up window, kitchen redesign to minimize unnecessary movement, and scnaners that send customers a monthly bill rather than having pay at each visit.
Now, in an attempt to cut costs and increase speed even further, McDonald franchises have tested remote order taking. It takes an average of 10 seconds for a new car to pull up to…
Explain the concept of system reliability and its significance in technology.
Problem 2: Customer complaints
Each question in this problem (Q5-Q8) consists of a customer complaint. From the options below, indicate which dimension of customer utility each complaint relates to.
Ease of use
Timing
Fit
Convenience
Durability
Location
Affordability
Performance
Reliability
Aesthetics
Question 5
“I had to spend 27 minutes on hold before talking to an agent”.
Question 6
“This car is not fuel efficient at all."
Question 7
“When I needed a restroom in the amusement park, I had to walk almost a mile."
Question 8
“I had this suit tailored for me, but now I realize that the shoulders are too wide."
Chapter 17 Solutions
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
Ch. 17 - Prob. 1EDCh. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - What is the trade-off between operator-performed...Ch. 17 - Prob. 6DQCh. 17 - Prob. 7DQCh. 17 - Prob. 8DQCh. 17 - Prob. 9DQ
Ch. 17 - Prob. 10DQCh. 17 - Prob. 1PCh. 17 - Prob. 2PCh. 17 - Prob. 3PCh. 17 - Prob. 4PCh. 17 - Prob. 5PCh. 17 - Prob. 6PCh. 17 - Prob. 7PCh. 17 - Prob. 8PCh. 17 - Prob. 9PCh. 17 - What is the reliability of the system shown?Ch. 17 - Prob. 11PCh. 17 - Prob. 12PCh. 17 - Rick Wing, salesperson for Wave Soldering Systems,...Ch. 17 - Prob. 14PCh. 17 - Prob. 15PCh. 17 - What are the expected number of yearly breakdowns...Ch. 17 - Prob. 19PCh. 17 - Prob. 20PCh. 17 - Prob. 21PCh. 17 - Prob. 1CSCh. 17 - Prob. 2CSCh. 17 - Prob. 3CS
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