Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 17, Problem 20P
Summary Introduction
To determine: The suggestion based on the given failure curve.
Introduction: Reliability is a probability that a product can perform over a specific period. It is the consistency of a product to perform in a same way for a particular period of time.
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Question 1:
what is the difference between Quality Assurance and Quality Control?
Note: Answer must be described in easy and in own words.
Thanks
Question 3
For better quality audits, auditors are to obtain an appropriate level of knowledge of the business
before commencing the audit process.
Required:
In your own words, explain why an auditor is required to obtain a good understanding of the client's
business.
ANSWER:
Question 2
a) Explain the different costs of quality and use Pizza Hut as an example.
Comment on the statement "Run until it breaks". Describe the advantages and
disadvantages of this.
b)
Explain two (2) ways improving reliability of a system.
c)
Chapter 17 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQCh. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQ
Ch. 17 - Prob. 1PCh. 17 - Prob. 2PCh. 17 - Prob. 3PCh. 17 - Prob. 4PCh. 17 - Prob. 5PCh. 17 - Prob. 6PCh. 17 - Prob. 7PCh. 17 - Prob. 8PCh. 17 - Prob. 9PCh. 17 - Prob. 10PCh. 17 - Prob. 11PCh. 17 - Prob. 12PCh. 17 - Prob. 13PCh. 17 - Prob. 14PCh. 17 - Prob. 15PCh. 17 - Prob. 18PCh. 17 - Prob. 19PCh. 17 - Prob. 20PCh. 17 - Prob. 21PCh. 17 - Prob. 1VCCh. 17 - Prob. 2VCCh. 17 - Prob. 3VC
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- QUESTION 18 Hank Kolb, the quality assurance manager is assessing the capability of a process that puts pressurized grease in an aerosol can. For the pressure of aerosol cans, the process mean is 78.24 and the process standard deviation is 1.38, and the upper and lower customer specifications are 82.50 and 77.50 respectively. Hank considers adjusting the process mean to improve its process capability. Then what is the maximum increase in Cpk he can achieve by adjusting the process mean? (Round to 2 decimal places)arrow_forwardQuestion 11 The primary focus of quality is: O Maintenance O The product O The customer O Manufacturingarrow_forwardQuestion 3 5 pts A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. Complaint Food taste Frequency Food temperature Ordermistake Slow service 27 9 5 Table/utensils dirty 47 Too expensive 9 Using a classic Pareto analysis, what top categories comprise 80% of the total complaints? O Table/utensils dirty O Food taste, Food temperature, Order mistake, Slow service, Too expensive O Table/utensils dirty, Food taste, Slow service O Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty Previous I Ne Quiz saved at 11:37am Sarrow_forward
- QUESTION 3ISO 14000 certificate is a requirement for a business to enter the international market with its products. Discuss the steps that an organization has to go through to acquire an ISO 14000 certificate.arrow_forwardQuality assurance.arrow_forwardQuestion 5 A.How can benchamrks assist in performing quality assurance? B. List at least FIVE (5) tools that can be used to control qualityarrow_forward
- n the control process, which step follows 'measuring actual performance'? Question 3 options: 1) obtaining employee input to performance gaps 2) comparing actual performance against a standard 3) logging actual performance 4) checking performance measurement for reliabilityarrow_forwardPerformance standards are the benchmarks against which performance is measured. Question 3 options: True Falsearrow_forwardQuestion 5 To move from a 3-Sigma process to a 6-Sigma process, the largest challenge is generally tc O Decrease the process output O Decrease the process variability O Increase the process variability O Increase the process inspectionsarrow_forward
- ••• 3.32 Kimpel Products makes pizza ovens for commercial use. James Kimpel, CEO, is contemplating producing smaller X ovens for use in high school and college kitchens. The activities necessary to build an experimental model and related data are given in the following table: NORMAL CRASH TIME NORMAL CRASH ACTIVITY (WEEKS) (WEEKS) COST ($) COST ($) PREDECESSOR(S) TIME IMMEDIATE A 3 1,000 1,600 В 2 1 2,000 2,700 C 1 1 300 300 D 7 3 1,300 1,600 A E 3 850 1,000 F 1 4,000 5,000 C 4 2 1,500 2,000 D, E a) What is the project completion date? b) Crash this project to 10 weeks at the least cost. c) Crash this project to 7 weeks (which is the maximum it can be crashed) at the least cost. PXarrow_forwardQuestion 1(b) I. List the steps involved in developing the house of quality. II. Briefly explain the reliability tasks in generic reliability program.arrow_forwardQUESTION 1 The international standard for quality audits is ISO 8808 OA. ISO 14765 OB. ISO 8402 OC. ISO 9001 OD. QUESTION 2 Lot Tractability is more important in pharmaceutical industries than food and beverage. O True O Falsearrow_forward
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