Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 17, Problem 12P
Summary Introduction
To determine: The improvement in the reliability by comparing the reliabilities of two process.
Introduction: Reliability is the degree to which the performance of the product would reach the expected period of time. Reliability helps to mitigate or protect the product over the time.
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Question 2:
I. What do you understand by six-sigma?
II. What are the functions of six-sigma in reliability engineering?
III. ICOV meant what?
Question 9
Quality impacts:
O Product design
O The supplier
O Maintenance
O The customer
O All are true
Question:- TQM focuses on "Satisfy the customer first, last and always". Explain with the help of Six Sigma model.
Chapter 17 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQCh. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQ
Ch. 17 - Prob. 1PCh. 17 - Prob. 2PCh. 17 - Prob. 3PCh. 17 - Prob. 4PCh. 17 - Prob. 5PCh. 17 - Prob. 6PCh. 17 - Prob. 7PCh. 17 - Prob. 8PCh. 17 - Prob. 9PCh. 17 - Prob. 10PCh. 17 - Prob. 11PCh. 17 - Prob. 12PCh. 17 - Prob. 13PCh. 17 - Prob. 14PCh. 17 - Prob. 15PCh. 17 - Prob. 18PCh. 17 - Prob. 19PCh. 17 - Prob. 20PCh. 17 - Prob. 21PCh. 17 - Prob. 1VCCh. 17 - Prob. 2VCCh. 17 - Prob. 3VC
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- Question 2 a) Explain the different costs of quality and use Pizza Hut as an example. Comment on the statement "Run until it breaks". Describe the advantages and disadvantages of this. b) Explain two (2) ways improving reliability of a system. c)arrow_forwardQuality assurance.arrow_forwardQuestion 3 of 20: Select the best answer for the question. 3. The company is working with a supplier to develop a new engineering product. How can the supplier services be described? Jury O A. Standardized and sequential OB. Permeable system OC. Buffered core OD. Reactive system Mark for review (Will be highlighted on the review page) Previous Question Next Question>>>>arrow_forward
- Question 1(b) I. List the steps involved in developing the house of quality. II. Briefly explain the reliability tasks in generic reliability program.arrow_forwardQUESTION 7 Write any TWO disadvantages of asking open questions in a Questionnaire. List any TWO advantages of PILOTING a questionnaire. Briefly explain any ONE method of measuring reliability.arrow_forwardQuestion-1: A company supplies several types of Ice-cream to consumer market. It has two plants. The data of year 2022 for both plants are given as follows Plant-1 $10,000 $5,000 $2,000 50000 Quality rate 90% Average Selling price $5/unit Labor cost Material cost Energy cost Unit produced Plant-2 $7,000 $7,000 $3,000 40000 95% $7/unit For year-2023, company decided to make an additional investment of $3,000 which would potentially improve the quality rate by 4% in plant-1 and 2% in plant-2. For budget limitation they can only invest in any one of the plants. Management decided to invest where multifactor productivity improvement will be higher compared to year-2022. Perform your analysis and suggest where management should invest the amount. (You may use MS Excel to perform the calculation.)arrow_forward
- Question 5 A.How can benchamrks assist in performing quality assurance? B. List at least FIVE (5) tools that can be used to control qualityarrow_forwardAnswer of the question immediately pleasearrow_forwardQ2 While working in a critical organization. How you will ensure software safety? reliability? Also differentiate between system safety and systemarrow_forward
- Assignment 1: Ethical Issue Evaluation Which design principle for crash decisions seems the most ethical and why: to minimize harm, protect the driver over the other drivers, treat everyone equally, hand back control to the driver, follow the law or something else?arrow_forwardQuestion 3 5 pts A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. Complaint Food taste Frequency Food temperature Ordermistake Slow service 27 9 5 Table/utensils dirty 47 Too expensive 9 Using a classic Pareto analysis, what top categories comprise 80% of the total complaints? O Table/utensils dirty O Food taste, Food temperature, Order mistake, Slow service, Too expensive O Table/utensils dirty, Food taste, Slow service O Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty Previous I Ne Quiz saved at 11:37am Sarrow_forwardQuestion 2 A company is planning to produce televisions for home use. The activities necessary to built an experimental model and related data are given in the following table: Time (weeks) Cost (dollars) Crash Immediate Feasible Time Crash Activity Normal Crash Normal Predecessors Reduction cost/week A 3 2 1000 1400 В 2 1 2000 2500 C 1 1 300 300 D 3 1 1200 1600 A 6. 3 875 1100 В F 1 4400 5000 C G 4 3 1600 1950 D, E H 1 1 1000 1000 F, G а. What is the project completion date and critical path? b. Crash the project to 9 weeks at the least cost by drawing the AON networks and explaining crashing costs for each reduction weeks. с. Determine the total project cost after crashing.arrow_forward
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