Case summary:
Howard Tannebaum sent strict electronic mails to all the managers in order to find out the reason behind the breach of information of their company's new product idea. This hurt the feelings of innocent employees that the company does not believe them.
Characters in the case:
The characters in the case include Howard Tannebaum, the CEO of the company, the employees, and the friend of CEO, Barry.
Adequate information:
In addition to the mail sent by Howard to the managers, the copy of an electronic mail sent by him to his friend was circulating in the office creating chaos. This mail showed the anger of Howard towards his employees for breaching the product idea.
To determine:
The communication mistakes and the reason for Howard Tannebaum to send those electronic mails.
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Chapter 17 Solutions
Management
- Your Task. As an assistant to the vice president in charge of fraud detection at Visa, you have been asked to draft a letter that can be used to respond to Blair Rhines as well as to other unhappy customers whose cards were wrongly refused by your software. You know that the program has been an overwhelming success. It can, however, inconvenience people, especially when they are traveling. You have heard your boss tell travelers that it is a good idea to touch base with the bank before leaving and take along the card’s customer-service number (1-800-553-0321). Write a letter that explains what happened, retains the goodwill of the customer, and suggests reader benefits. Address your letter to Ms. Blair Rhines, 68 Riverside Drive, Apt. 35, New York, NY 10025.arrow_forwardProblems in organizations can be related to poor internal communication. If management doesn't solve these problems, the entire organization is compromised and it will have repercussions throughout the company. What do you think is the biggest problem caused by having poor internal communication in a company? How can it be solved? When answering, Explain in your words the internal communication audit (ACI) models.Describes techniques that can be used when doing an ACI.Justify with an example your answer to the main question of the forum.arrow_forwardHow to respond in 100 words? Since the early years of the first decade of the 21st century, there have been a number of whistleblowing cases that have generated a great deal of publicity and have had a significant impact on business and society (Lopez et al., 2013, pg. 283). Due to the magnitude of the impact of whistleblowing and the potential backlash that employees may receive, many are apprehensive to engage in it. However, there are federal laws in place to protect whistleblowers from retaliation and discrimination (Batten, 2013). Employers should follow suit when responding to whistleblowing by their employees. This is because how employers respond to whistleblowing impacts the workplace environment significantly. Additionally, Katz et al. (2012) reminds us that the costs of doing nothing when wrongdoings are reported can be immense. A vital first step is to establish a whistleblowing policy and ensure that it is communicated with every employee. This policy should be…arrow_forward
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- Imagine that you have an exemplary team member who deserves a 20% raise based on their performance and dedication during the Covid-19 pandemic. You would love to give them the raise they deserve, but there isn't room in the current budget because of the belt-tightening your company had to do during the Pandemic. Use this opportunity to practice positive communication with employees and email this team member thanking them for their stellar performance. Tell them in the email that you wish you could give them the raise they deserve, and then explain why you cannot. Finally, offer them assurances that a raise will be approved once funds are available. Think about the best way to relay this information to the team member. How can you demonstrate good leadership skills in the email?arrow_forwardMake a practical application of how to elaborate an internal communication plan for a real company, H&M. The Swedish firm H&M announced the closure of several stores in Spain at the beginning of 2019, which has reported a decline in both its external reputation and its internal image. As a communication expert, you must submit a proposal in which you develop an internal communication plan for the next year. Design an internal communication plan to improve the company's image among its employees. Below you can access the news of the announcement: H&M announced yesterday the closure of six of its stores in Spain. During the first half of the year, the Swedish fashion company will close its stores located in Oviedo (2), A Coruña , Baracaldo (Bilbao), Talavera de la Reina (Toledo) and San Fernando (Cádiz). The company explained in a statement the main reasons that led them to take this decision: “The fashion industry is changing rapidly and we must adapt to customer demand.…arrow_forwardAssume that you are a project manager at a biotechnology company, working with managers from research, production, and marketing on a major product modification. You notice that every memo you receive from the marketing manager has been copied to senior management. At every company function, she spends time talking to the big shots. You are also aware that sometimes when you and the other project members are slav- ing away over the project, she is playing golf with senior managers. What is your evaluation of her behavior? As project manager, what do you do?arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub