OM6     ONLINE-LMS INTEGRATED ACCESS
OM6 ONLINE-LMS INTEGRATED ACCESS
6th Edition
ISBN: 9781337118323
Author: Collier
Publisher: CENGAGE L
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Chapter 16, Problem 5DQ
Summary Introduction

Interpretation:The questions included in a customer satisfaction survey of a restaurant is to be related to the service quality dimensions and the usability of the survey results are to be explored in quality control and the relevant control charts are to be used.

Concept Introduction: x¯ and R charts are tools of statistical process control used to monitor the impact of process improvement theories. Data collected as subgroups over a period of time and used for analysis.

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