The advantages and disadvantages of the H process for retailers. Case summary: In the given case, Company H helps customers to protect them from the hassle of sending their returns and then waiting to get their refunds by offering an easy alternative of a drop-off package in user-friendly kiosks. The company located these kiosks in different locations across the country from where people can easily get refunds in real-time. The process of refund from this package just takes one minute by following the simple steps of accessing the original order on an integrated tablet, selecting the appropriate item, and then choosing to return or exchange. The items travel to return hubs from kiosks after shipment for the approval of the return.

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Chapter 15.14, Problem 2.1RQ

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To explain: The advantages and disadvantages of the H process for retailers.

Case summary: In the given case, Company H helps customers to protect them from the hassle of sending their returns and then waiting to get their refunds by offering an easy alternative of a drop-off package in user-friendly kiosks. The company located these kiosks in different locations across the country from where people can easily get refunds in real-time. The process of refund from this package just takes one minute by following the simple steps of accessing the original order on an integrated tablet, selecting the appropriate item, and then choosing to return or exchange. The items travel to return hubs from kiosks after shipment for the approval of the return.

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