Connect Online Access for Operations Management
14th Edition
ISBN: 9781260242355
Author: William J. Stevenson
Publisher: Mcgraw-hill Higher Education (us)
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Question
Chapter 15.14, Problem 2.1RQ
Summary Introduction
To explain: The advantages and disadvantages of the H process for retailers.
Case summary: In the given case, Company H helps customers to protect them from the hassle of sending their returns and then waiting to get their refunds by offering an easy alternative of a drop-off package in user-friendly kiosks. The company located these kiosks in different locations across the country from where people can easily get refunds in real-time. The process of refund from this package just takes one minute by following the simple steps of accessing the original order on an integrated tablet, selecting the appropriate item, and then choosing to return or exchange. The items travel to return hubs from kiosks after shipment for the approval of the return.
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Students have asked these similar questions
1) View the video Service Processing at BuyCostumes (10.41 minutes, Ctrl+Click on the link); what are your key takeaways (tie to one or more of the topics discussed in Chapter 3) after watching this video. (viddler.com/embed/a6b7054c)
Note: As a rough guideline, please try to keep the written submission to one or two paragraphs.
2) Orkhon Foods makes hand-held pies (among other products). The firm’s weekly sales of hand-held pies over the past seven weeks are given in the table. The firm’s operations manager, Amarjargal, wants to forecast sales for week 8.
Weeks
Sales of hand-held pies(000s)
1
19
2
18
3
17
4
20
5
18
6
22
7
20
Forecast the week 8 sales using the following approaches:
a) Naïve approach
b) 5-month moving average
c) 3-month weighted moving average using the following weights: 0.50 for week 7, 0.30 for week 6, and 0.20 for week 5.
d) Exponential smoothing using a smoothing constant of 0.30, assume a week 2…
What area of emotional intelligence refers to the ability to manage your emotions, particularly in stressful situations, and maintain a positive outlook despite setbacks?
relationship management
self awareness
social awareness
self management
What area of emotional intelligence refers to the ability to manage your emotions, particularly in stressful situations, and maintain a positive outlook despite setbacks?
relationship management
self awareness
social awareness
self management
Chapter 15 Solutions
Connect Online Access for Operations Management
Ch. 15.2 - Prob. 1.1RQCh. 15.2 - Prob. 1.2RQCh. 15.2 - Prob. 2.1RQCh. 15.2 - Prob. 2.2RQCh. 15.2 - READING AT 3M, A LONG ROAD BECAME A SHORTER ROAD...Ch. 15.2 - READING AT 3M, A LONG ROAD BECAME A SHORTER ROAD...Ch. 15.14 - Prob. 1.1RQCh. 15.14 - Prob. 1.2RQCh. 15.14 - Prob. 2.1RQCh. 15.14 - Prob. 2.2RQ
Ch. 15 - Prob. 1DRQCh. 15 - Prob. 2DRQCh. 15 - Prob. 3DRQCh. 15 - Prob. 4DRQCh. 15 - Prob. 5DRQCh. 15 - Prob. 6DRQCh. 15 - Prob. 7DRQCh. 15 - Prob. 8DRQCh. 15 - Prob. 9DRQCh. 15 - Prob. 10DRQCh. 15 - Prob. 11DRQCh. 15 - Prob. 12DRQCh. 15 - Prob. 13DRQCh. 15 - Prob. 14DRQCh. 15 - Prob. 15DRQCh. 15 - Prob. 16DRQCh. 15 - Prob. 17DRQCh. 15 - Prob. 18DRQCh. 15 - Prob. 19DRQCh. 15 - Prob. 20DRQCh. 15 - Prob. 21DRQCh. 15 - Prob. 1TSCh. 15 - Prob. 2TSCh. 15 - Prob. 3TSCh. 15 - Prob. 1CTECh. 15 - Prob. 2CTECh. 15 - Prob. 3CTECh. 15 - Prob. 4CTECh. 15 - A manager at Strateline Manufacturing must choose...Ch. 15 - Prob. 2PCh. 15 - A manager must make a decision on shipping. There...Ch. 15 - Prob. 1CQCh. 15 - Prob. 2CQ
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