Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 15, Problem 2.4VC
Summary Introduction
Case summary:
The case deals about the
To determine: The impact of schedule in productivity.
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Scheduling at Hard Rock Café
Whether it's scheduling nurses at Mayo Clinic, pilots at Southwest
Airlines, classrooms at UCLA, or servers at a Hard Rock Cafe,
it's clear that good scheduling is important. Proper schedules use
an organization's assets (1) more effectively, by serving customers
promptly, and (2) more efficiently, by lowering costs.
Hard Rock Cafe at Universal Studios, Orlando, is the world's
largest restaurant, with 1,100 seats on two main levels. With
typical turnover of employees in the restaurant industry at 80%
to 100% per year, Hard Rock General Manager Ken Hoffman
takes scheduling very seriously. Hoffman wants his 160 servers
to be effective, but he also wants to treat them fairly. He has
done so with scheduling software and flexibility that has in-
creased productivity while contributing to turnover that is half
the industry average. His goal is to find the fine balance that
gives employees financially productive daily work shifts while
setting the schedule tight…
How can the success of scheduling system be measured?
5.18 Back schedule the following shop order. All times are given in days. Move time between
operations is 1 day, and wait time is 1 day. Due date is day 200. Assume orders start at the
beginning of a day and finish at the end of a day.
Operation
Number
10
20
30
Work Center Operation
Time (days)
110
120
130
Stores
3
5
3
Queue Time
(days)
2
3
2
Arrival Date
(A.M.)
200
Finish Date
(P.M.)
Chapter 15 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 11DQCh. 15 - Prob. 12DQCh. 15 - Prob. 13DQCh. 15 - Prob. 1PCh. 15 - Prob. 2PCh. 15 - Prob. 3PCh. 15 - Prob. 4PCh. 15 - Prob. 5PCh. 15 - Prob. 6PCh. 15 - Prob. 7PCh. 15 - Prob. 8PCh. 15 - Prob. 9PCh. 15 - Prob. 10PCh. 15 - Prob. 15PCh. 15 - Prob. 16PCh. 15 - Prob. 17PCh. 15 - Prob. 18PCh. 15 - Prob. 19PCh. 15 - Prob. 20PCh. 15 - Prob. 21PCh. 15 - Prob. 22PCh. 15 - Prob. 23PCh. 15 - Prob. 26PCh. 15 - Prob. 27PCh. 15 - Prob. 1CSCh. 15 - Prob. 2CSCh. 15 - Prob. 3CSCh. 15 - Prob. 4CSCh. 15 - Prob. 1.1VCCh. 15 - Prob. 1.2VCCh. 15 - Prob. 1.3VCCh. 15 - Prob. 2.1VCCh. 15 - Prob. 2.2VCCh. 15 - Prob. 2.3VCCh. 15 - Prob. 2.4VC
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Explain PERSONNEL SCHEDULING IN SERVICES?arrow_forwardDEFINE Critical ratio schedulingarrow_forwardThe Pickle Barrel has separate departments in its operation that are designed to turn raw cucumbers into relishes, brine-cured pickles, and fresh-packed pickles. The Pickle Barrel is using ________ departmentalization. Question 12 options: A) geography B) product C) function D) customer E) processarrow_forward
- Please answer fastarrow_forward2. Present six reasons scheduling resources is an important task. please answer correctly.arrow_forwardKelson Sporting Equipment Inc need part D and E answered D. how many hours of production time will be scheduled in each department? E. what is the slack time in each department?arrow_forward
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