Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 15, Problem 2.2VC
Summary Introduction
Case summary:
The case deals about the
To determine: The things to be done to lower the turnover in larger restaurants.
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Scheduling at Hard Rock Café
Whether it's scheduling nurses at Mayo Clinic, pilots at Southwest
Airlines, classrooms at UCLA, or servers at a Hard Rock Cafe,
it's clear that good scheduling is important. Proper schedules use
an organization's assets (1) more effectively, by serving customers
promptly, and (2) more efficiently, by lowering costs.
Hard Rock Cafe at Universal Studios, Orlando, is the world's
largest restaurant, with 1,100 seats on two main levels. With
typical turnover of employees in the restaurant industry at 80%
to 100% per year, Hard Rock General Manager Ken Hoffman
takes scheduling very seriously. Hoffman wants his 160 servers
to be effective, but he also wants to treat them fairly. He has
done so with scheduling software and flexibility that has in-
creased productivity while contributing to turnover that is half
the industry average. His goal is to find the fine balance that
gives employees financially productive daily work shifts while
setting the schedule tight…
How can the success of scheduling system be measured?
5.18 Back schedule the following shop order. All times are given in days. Move time between
operations is 1 day, and wait time is 1 day. Due date is day 200. Assume orders start at the
beginning of a day and finish at the end of a day.
Operation
Number
10
20
30
Work Center Operation
Time (days)
110
120
130
Stores
3
5
3
Queue Time
(days)
2
3
2
Arrival Date
(A.M.)
200
Finish Date
(P.M.)
Chapter 15 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 11DQCh. 15 - Prob. 12DQCh. 15 - Prob. 13DQCh. 15 - Prob. 1PCh. 15 - Prob. 2PCh. 15 - Prob. 3PCh. 15 - Prob. 4PCh. 15 - Prob. 5PCh. 15 - Prob. 6PCh. 15 - Prob. 7PCh. 15 - Prob. 8PCh. 15 - Prob. 9PCh. 15 - Prob. 10PCh. 15 - Prob. 15PCh. 15 - Prob. 16PCh. 15 - Prob. 17PCh. 15 - Prob. 18PCh. 15 - Prob. 19PCh. 15 - Prob. 20PCh. 15 - Prob. 21PCh. 15 - Prob. 22PCh. 15 - Prob. 23PCh. 15 - Prob. 26PCh. 15 - Prob. 27PCh. 15 - Prob. 1CSCh. 15 - Prob. 2CSCh. 15 - Prob. 3CSCh. 15 - Prob. 4CSCh. 15 - Prob. 1.1VCCh. 15 - Prob. 1.2VCCh. 15 - Prob. 1.3VCCh. 15 - Prob. 2.1VCCh. 15 - Prob. 2.2VCCh. 15 - Prob. 2.3VCCh. 15 - Prob. 2.4VC
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- Please answer fastarrow_forward2. Present six reasons scheduling resources is an important task. please answer correctly.arrow_forwardKelson Sporting Equipment Inc need part D and E answered D. how many hours of production time will be scheduled in each department? E. what is the slack time in each department?arrow_forward
- Time management is a critical aspect of effective planning. Whether in the context of daily routines, project deadlines, or long-term goals, the ability to manage time efficiently can significantly impact one's productivity and overall success. Planning time involves prioritizing tasks, setting realistic deadlines, and creating a schedule that allows for focused work and necessary breaks. The key is not just to be busy but to be productive, and effective time management is the cornerstone of achieving this balance. Question: What is a crucial aspect of time management in effective planning? a) Focusing solely on being busy b) Setting unrealistic deadlines c) Prioritizing tasks d) Avoiding breaks during workarrow_forward2arrow_forwardDefine dispatch listarrow_forward
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