Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 14, Problem 4LOC
Summary Introduction

To determine: The best answer from the given options for taking the ownership of the problem and making sure that it is not repeated again

Introduction: Taking ownership and ensuring that the problem the customer is facing is sorted out is imperative in the functioning of a business. It affects the company’s reputation and severely influences its day to day operations.

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