Reason for importance of appointments in professional services. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

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Answer 1

Question

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

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Answer 2

Question

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

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Answer 3

Question

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

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Answer 4

Question

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

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Answer 5

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

Answer 6

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

Answer 7

Chapter 14, Problem 2DQ

Summary Introduction

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Answer 8

Expert Solution & Answer

Explanation of Solution

Appointments are an important for any service sector. It is considered important as it is a reservation for the work to be done. Services like doctors, lawyers, teaching, consulting etc requires appointment so that an no wastage of time is done.

Following are the reasons for having appointments in a professional service

Reduction in probability of no service.
No wastage of time by waiting for the service to be rendered.

There are some issues in appointment system such as the time slots are not f1exible. The same customer might want to use the service at same time; hence allocating an appointment for both the customer at same time is not possible. There may be some issues on processing time of a service could be higher so the customer do not get service as appointed which disappoints the customers.

Some of the key decisions to be taken during appointments are as follows:

Service organization must determine the time intervals of the appointments, depending the kind of service required by a customer.
Determining the time off duty and length of each work day so as to forecast the expected total revenue
Maintaining the balance between no-show percentage and overbooking. If the no-show is more than 10%, the service provider must overbook the appointment to maximize the revenues and reduce the idle time.
Customer satisfaction is very important which can be achieved by developing customer appointment rules.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Ch. 14 - Prob. 2DQ Ch. 14 - Prob. 3DQ Ch. 14 - Prob. 4DQ Ch. 14 - Prob. 5DQ Ch. 14 - Prob. 1PA Ch. 14 - Prob. 5PA Ch. 14 - Prob. 6PA Ch. 14 - Prob. 7PA Ch. 14 - Prob. 8PA Ch. 14 - Prob. 9PA

Reason for importance of appointments in professional services. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Concept explainers

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Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Explanation of Solution

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Chapter 14 Solutions

Reason for importance of appointments in professional services. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Concept explainers

Videos

Interpretation: Reason for importance of appointments in professional services. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.

Explanation of Solution

Want to see more full solutions like this?

Chapter 14 Solutions

Interpretation:

Reason for importance of appointments in professional services.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature, it cannot be touched only felt. Goods have physical appearance while services do not have.