To determine:
How to handle inefficient employees in two scenarios of being soft with the employee and another scenario being a tough manager how can this employee be handled.
Introduction / Case study:
Case study about distribution manager in French Grains bakery, he is responsible for end to end distribution management. Drivers have a predefined responsibility of filling delivery report accurately to avoid financial losses as we as loosing on customer relationships. There is a team of 5 drivers and 1 of them is the major contributor for mistakes that happen in filling the delivery report that is about 60% of whole mistakes. Second driver contributes to 30% and Third drive contributes to 10% of the mistakes. Rest two are with no errors in filling the report. So being a delivery manager how will you handle the 1st employee?
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Chapter 14 Solutions
EBK MANAGEMENT, LOOSE-LEAF VERSION
- Create a Group Control System Step 1 Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her part. Step 2 Your assignment is to develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential rules to govern member behavior and consequences for breaking those rules. Step 3. first, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover: arriving late for a meeting; missing a meeting; failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation, such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that Start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group thinks a rule should cover that your group thinks a rule should cover.arrow_forwardif in your company there are 5 female employees who are pregnant and NEED TO TAKE CUTIES for 2 / 3 month at the same time. what action did you take to solve this problem as a manager , so that your company can continue to run well.arrow_forwardHow to reply to this in 100 words? For this week's discussion, we have been asked to review and discuss the Myers-Briggs Type Indicator (MBTI). This is an extension of the Jungian personality theory, which identifies personality traits that help identify performance measures that make it easier to promote and use employees in a way that will ensure their success (McShane & Von Glinow, 2022). However, there are particular areas in business where this can be used, as it is not a bulletproof evaluation tool, and, per the text, it could be a better tool for performance evaluation and pre-employment. (Coe, 1992). So, how does this apply to the question of the week, and how can we use it in daily business to increase the success of the employee and the business overall? The MBTI tool could promote middle managers to the executive level. Executive-level managers are good leaders with strong communication skills and personality traits that set them apart from the pack (Men, 2015). We…arrow_forward
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- Analyze each reaction against the proposed situation in: Counterproductive, Ineffective, Not very effective, Reasonably effective, Effective or Very effective. You are returning from a few days off. Tomorrow you need to make a presentation to the board and your manager has prepared the slides for you. He did this because he knew you would have little time and thought it best for you to focus on preparing the presentation itself. However, the slides are bad, with little impact and far from what you think is ideal. You: - Explain the situation to your manager, comment on what points the presentation might be best for and ask him to get the slides right before the presentation. Counterproductive Ineffective Not very effective Reasonably effective Effective Very effective - Focuses on improving the slides so that they are the way you would like them for tomorrow. Counterproductive Ineffective Not very effective Reasonably effective Effective Very effective - It fixes only a few…arrow_forwardRead the case study and answer one of the questions. Please put which question you are answering at the top of your reply. Answers should be at least 1 paragraph. Please use proper punctuation and capitalization in your answers.arrow_forwardImagine you are the new Head of Learning and Development. Which department should be involved in this following case? The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a list of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would…arrow_forward
- What staff will you require for pharmacy? What skills will they need (make sure they are bona fide requirements). Write 1 job descriptions for one of the positions that you require to run your business. You might have listed more jobs above in #2 that are required to run the business but you only need to write 1 job description. Write the job ad for this job descriptions. Think about what information individuals want to know in a job ad. Be creative, you want to attract the best talent. Best practice in recruitment has you design your recruitment strategy before you have candidates apply for a job. What will your recruitment process look like to ensure you are getting the best candidate for the position? Write 3 Behaviour Based Interview Questions that you want to ask the candidates, be sure to include a scoring guide and desired answers.arrow_forwardWhen thinking about careers, professional advancement, or even job hunting, we usually emphasize so-called “hard skills,” meaning skills that are directly connected to our ability to perform a particular task or do a certain job. These skills can be evaluated or measured, as they are the result of degrees, certificates, specialized knowledge, seminars, continuing education, vocational training, and so on. “Soft skills,” on the other hand, are more difficult to measure or quantify, as they usually do not come from a degree or specialized training, but from life experience, personality, and attitude. They are often called “people skills,” as they typically relate, in some form, to how we deal or interact with other people. For example: Are we able to motivate and lead people? Can we communicate well with others? Some commonly mentioned soft skills would include, among others: creativity, team work, written and verbal communication, management and leadership, flexibility, and…arrow_forwardNeed help pleasearrow_forward
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