Chapter 14, Problem 19DQ

Summary Introduction

Case summary:

At consulting firm, the Boston Consulting Group, managers now frequently praise employees, encourage them to celebrate even small victories, and conduct performance reviews focusing on an individual employee's strengths instead of any mistakes that may have happened.

Managers are to bring up only one or two areas that require improvement and development. This shift towards more positive feedback occurred after the company noticed some employees leaving the company and other employees who were still upset for a period of time after a negative performance review.

Characters in the case:

Reed Hasting, CEO Netflix

Adequate information:

Some companies do not follow positivism trend, these companies take a more "tough-love" approach and don't shy away from giving negative feedback.

To determine:

The reason a manager should focus on positive feedback.