Principles of Marketing, Student Value Edition (17th Edition)
17th Edition
ISBN: 9780134461526
Author: Philip T. Kotler, Gary Armstrong
Publisher: PEARSON
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Question
Chapter 14, Problem 14.1DQ
Summary Introduction
To determine: The five major promotion tools used in marketing.
Introduction:
Promotion tools are the marketing communication mixes that the companies use to build customer relationship, involve customer, and communicate customer value.
Expert Solution & Answer
Answer to Problem 14.1DQ
- Advertising
- Sales promotion
- Personal selling
- Public relation
- Direct and digital marketing
Explanation of Solution
The following diagram represents the major promotional tools:
Five major promotional tools used in marketing are listed below:
- Advertising: Advertising refers to any payment of non-personal presentation of goods, services, or ideas that are recognized by a sponsor.
- Sales promotion: It is a short-term incentive used mainly to encourage the selling or buying of product or service.
- Personal selling: Personal selling involves interaction with the customers personally for purpose of building customer relationship, selling, and engaging customers.
- Public relation: Public relations aids in building good relations between a company and public like building up a company image, favorable publicity, heading off unfavorable events and gossips, and handling.
- Direct and digital marketing: Direct and digital marketing refers to directly engaging with the individual customer and customer communities. This helps in instant response and builds an everlasting relationship with customers.
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Chapter 14 Solutions
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