Understanding Management
9th Edition
ISBN: 9781285421230
Author: Richard L. Daft, Dorothy Marcic
Publisher: South-Western College Pub
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Question
Chapter 13, Problem 2ED
Summary Introduction
Case summary:
Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.
He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and
Characters in the case:
Adequate information:
As an accountant, Firoz performs the required job but he lacks in communication skills.
To determine:
The solutions to be taken with the performance of Firoz.
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Guarding Against Bias- Consider the readings in Framing Decisions and the HBR How can we guard against letting biases impact our decisions in real life? What did you do to help you guard against bias in the simulation? Did you use tactics recommended in the readings? Were you successful? You MUST cite course material in your answer.
Chapter 13 Solutions
Understanding Management
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