Understanding Management
Understanding Management
10th Edition
ISBN: 9781337333375
Author: Richard L. Daft; Dorothy Marcic
Publisher: Cengage Learning US
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Chapter 13, Problem 2AL
Summary Introduction

To Determine:

Different communication channels which are used in a business organization, especially in upward and downward communication.

Introduction:

Upward and downward communication can also be derived as vertical communication, which is information passed from the higher levels of the hierarchy to the lower levels and vice versa. Whereas horizontal communication would be information exchanged with your subordinates or people working in the same division/department.

Formal communication channels can be derived as the channels that are used within the business’s chain of command/hierarchy.

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