Understanding Management
10th Edition
ISBN: 9781337333375
Author: Richard L. Daft; Dorothy Marcic
Publisher: Cengage Learning US
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Question
Chapter 13, Problem 3CFCA
Summary Introduction
Case summary:
Howard Tannenbaum sent strict electronic mails to all the managers in order to find out the reason behind the breach of information of their company's new product idea. This hurt the feelings of innocent employees that the company does not believe them.
Characters in the case:
The characters in the case include Howard Tannenbaum, the CEO of the company, the employees, and the friend of CEO, Barry.
Adequate information:
In addition to the mail sent by Howard to the managers, the copy of an electronic mail sent by him to his friend was circulating in the office creating chaos. This mail showed the anger of Howard towards his employees for breaching the product idea.
To determine:
The way to recover from the negative impact of mails.
Given the information:
Strict electronic mail sent by Howard shows that he was impolite in sending the mail without thinking of the innocent employees. The communication mistake has taken place.
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Chapter 13 Solutions
Understanding Management
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