The assistance of robotics and artificial intelligence ( AI ) is common in modern technology advanced business scenarios. The chatbots enable the business to ensure the most appropriate communication and the relationship between the customers and the business. As AI technology is getting developed day by day and Company C designed a chatbot that ensures effective communication with customers to generate sales. The chatbot will keep conduct with the customers by away of email and text messages if the customers show interest then it will put them in contact with the human representatives. The sales representatives can able to save a lot of time by avoiding un-productive cold-calls. Company C has customers in various sectors like automobile, education, finance, insurance, real estate, and technology sectors. Company C also collects the data that informs its constant efforts to make its software more efficient and it really helps to increase the efficiency of the software and its performance. The chatbot H can able to respond within four to five minutes to every potential lead and around 60% of these contacted leads will respond and it really helps to increase the customer relationship quality. Some customers even ask to see the chatbot without knowing that they talk with software and now the company is planning to introduce new technologies like incorporation languages other than English. To discuss: in what manner the chatbots help to provide customer service by applying the service gaps model.

Question

Want to see the full answer?

Answer 1

Question

Chapter 13, Problem 1CCS

Summary Introduction

Case summary:

The assistance of robotics and artificial intelligence (AI) is common in modern technology advanced business scenarios. The chatbots enable the business to ensure the most appropriate communication and the relationship between the customers and the business. As AI technology is getting developed day by day and Company C designed a chatbot that ensures effective communication with customers to generate sales. The chatbot will keep conduct with the customers by away of email and text messages if the customers show interest then it will put them in contact with the human representatives. The sales representatives can able to save a lot of time by avoiding un-productive cold-calls. Company C has customers in various sectors like automobile, education, finance, insurance, real estate, and technology sectors.

Company C also collects the data that informs its constant efforts to make its software more efficient and it really helps to increase the efficiency of the software and its performance. The chatbot H can able to respond within four to five minutes to every potential lead and around 60% of these contacted leads will respond and it really helps to increase the customer relationship quality. Some customers even ask to see the chatbot without knowing that they talk with software and now the company is planning to introduce new technologies like incorporation languages other than English.

To discuss: in what manner the chatbots help to provide customer service by applying the service gaps model.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

As we progress through time and space, the majority of the world's major health issues still seem to linger. Cancer, infections, and Alzheimer's, to name a few, are leading causes to illness and even death in society everywhere you go. My company's product, Magic Methylene Blue, is a dye that has been used throughout history for a variety of scientific applications. The significant influences on the buyers Magic Methylene Blue are the health benefits that it comes with. Unfortunately, this product is not widely known or widely used at this point in time. My aim would be to educate my buyers and provide ample information providing research behind the health benefits Magic Methylene Blue has. The major environmental forces that affect the buyers Magic Methylene Blue includes the environment, pollution levels, and diet. Since just about anyone can benefit from this product, my aim is to promote Magic Methylene Blue as a natural remedy for anyone in need. Since Magic Methylene Blue has a…

JTee-ism's LLC exists to empower individuals and organizations to express their unique identities through customizable, eco-friendly T-shirts. Our product meets the growing demand for personalization and sustainability in today’s market, providing customers with a creative outlet and a platform to share their stories. Our customizable T-shirts align with JTee-ism’s mission of fostering creativity and promoting sustainability. By offering high-quality, artistic designs made from eco-conscious materials, we fulfill our goal of delivering value to customers while supporting environmentally responsible practices. This approach also strengthens our connection with socially conscious consumers. JTee-ism's LLC differentiates itself by providing a collaborative design process, allowing customers to co-create personalized apparel. Unlike competitors, we emphasize sustainability through our use of eco-friendly materials and prioritize community engagement with local partnerships and events. This…