EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
17th Edition
ISBN: 9781337091022
Author: Kurtz
Publisher: VST
Question
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Chapter 13, Problem 1ALR
Summary Introduction

To discuss: The 3 stages used by the marketers to measure brand loyalty.

Brand loyalty: The purchase of same brand for more number of times among the set of brand is known as brand loyalty.

Expert Solution & Answer
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Explanation of Solution

The 3 stages used by the marketers to measure brand loyalty are as follows:

  • • Brand recognition
  • • Brand preference
  • • Brand insistence

Brand recongnition: As customer becomes aware with the new products brand recognition occurs. The usage of product by customers, noticed in stores or seen in advertisments makes the product unknown to known product.

Brand preference: When the buyer prefer for the same brand because of his past experience with the product.

Brand insistence: It occurs when the customer reject alternatives and look extensively for the preferred merchandise.

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