Introduction/Case Summary: Winston is the regional manager of sales for Cyn-Com Systems who was performing well. However, he has a serious issue with drugs and alcohol which has forced the senior management to ask him to resign and sign a noncompeting agreement for a good recommendation from Cyn-Com. However, there were certain mismanagement issues that came to light after Winston's departure and now another company is asking for references from Cyn-Com about Winston. Characters: Tess Danville − Director HR, Terry Winston − Regional Sales Manager. To Determine: Whether to offer an unenthusiastic letter or reference.

Question

Alice joined an IT company called Trix Ltd as an HR director. Trix Ltd began as a small business set up by two brothers in a small town. They mainly dealt with repairing and customizing computers. The business grew (largely due to expansion plans) over the years, but it seemed that Trix was unable to compete effectively in-service delivery. Further investigation by Alice revealed that Trix employees weren’t provided with proper orientation when joining the company, and weren’t trained in its processes. The sales support department experienced the highest turnover, practically on a monthly basis. Similar frustrations were expressed by employees in other departments, most citing overwork and stress. Thomas, the older brother, had attended a talk on implementation of a computer system capable of processing orders efficiently. The long-term benefits, of this system included cost reduction, speedier deliveries, and an increase in overall responsiveness to customer…

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Chapter 12, Problem 3ED

Summary Introduction

Introduction/Case Summary:

Winston is the regional manager of sales for Cyn-Com Systems who was performing well. However, he has a serious issue with drugs and alcohol which has forced the senior management to ask him to resign and sign a noncompeting agreement for a good recommendation from Cyn-Com. However, there were certain mismanagement issues that came to light after Winston's departure and now another company is asking for references from Cyn-Com about Winston.

Characters:

Tess Danville − Director HR, Terry Winston − Regional Sales Manager.

To Determine:

Whether to offer an unenthusiastic letter or reference.

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