BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
7th Edition
ISBN: 9781260149043
Author: BALTZAN
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Expert Solution & Answer
Chapter 12, Problem 1AYK
Explanation of Solution
Difference between the product focused and customer focused business:
The below are difference between the product focused and customer focused business process:
| Product Focused | Customer focused |
| When the operation, strategies and production are defined in terms of product is called as Product focused. | When the operation, strategies and production are defined in terms of customers is called as customer focused. |
| The firm develops products based on the demand that is prevailed within the market and distributes it to the required customers. | The firm develops product based on the customers need and requirements along with the experience metrics such as cost, validity and satisfaction. |
CRM:
- It is called as customer resource management which is an approach to manage an organization’s interaction with their customers...
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Chapter 12 Solutions
BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
Ch. 12 - Prob. 1OCCh. 12 - Prob. 2OCCh. 12 - Prob. 3OCCh. 12 - Prob. 1CQCh. 12 - Prob. 2CQCh. 12 - Prob. 3CQCh. 12 - Prob. 4CQCh. 12 - Prob. 1RQCh. 12 - Prob. 2RQCh. 12 - Prob. 3RQ
Ch. 12 - Prob. 4RQCh. 12 - Prob. 5RQCh. 12 - Prob. 6RQCh. 12 - Prob. 7RQCh. 12 - Prob. 1MBDCh. 12 - Prob. 2MBDCh. 12 - Prob. 3MBDCh. 12 - Prob. 4MBDCh. 12 - Prob. 5MBDCh. 12 - Prob. 1CCOCh. 12 - Prob. 2CCOCh. 12 - Prob. 3CCOCh. 12 - Prob. 4CCOCh. 12 - Prob. 5CCOCh. 12 - Prob. 1CCTCh. 12 - Prob. 2CCTCh. 12 - Prob. 3CCTCh. 12 - Prob. 4CCTCh. 12 - Prob. 5CCTCh. 12 - Prob. 6CCTCh. 12 - Prob. 1AYKCh. 12 - Prob. 2AYKCh. 12 - Prob. 3AYKCh. 12 - Prob. 5AYKCh. 12 - Prob. 6AYKCh. 12 - Prob. 7AYK
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