Enterprise resource planning: It is nothing but a planning that joins various departments and its functions all over an organization into a single information system . This planning helps the employees to make their decisions on viewing the wide enterprise information about various business operations. The main motive is to provide common database that supports various functions used by different business departments. Example: Consider the departments named sales and accounting that depend on the same data for their own needs. Supply chain approach: It is an activity that manages the movement of raw materials like services, cash into the organization via factories or warehouses to the end consumers. It also includes organizations that create and deliver products, data and services. It creates trust among their partners. Supply chain management: It contains a wide set of activities like planning, controlling and executing a product’s flow, from obtaining raw materials via distribution to the final consumer in a most efficient and cost-effective way. Customer relationship management: Customer relationship management is a methodology that manages an organization’s communication with their customers. This method uses client’s history with the company to improve business relationships. Modern customer relationship management constructs sustainable enduring customer relationships that generate value for company and customers.

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Chapter 12, Problem 4CQ

Program Plan Intro

Enterprise resource planning:

It is nothing but a planning that joins various departments and its functions all over an organization into a single information system.

This planning helps the employees to make their decisions on viewing the wide enterprise information about various business operations.

The main motive is to provide common database that supports various functions used by different business departments.

Example:

Consider the departments named sales and accounting that depend on the same data for their own needs.

Supply chain approach:

It is an activity that manages the movement of raw materials like services, cash into the organization via factories or warehouses to the end consumers.

It also includes organizations that create and deliver products, data and services. It creates trust among their partners.

Supply chain management:

It contains a wide set of activities like planning, controlling and executing a product’s flow, from obtaining raw materials via distribution to the final consumer in a most efficient and cost-effective way.

Customer relationship management:

Customer relationship management is a methodology that manages an organization’s communication with their customers.

This method uses client’s history with the company to improve business relationships.

Modern customer relationship management constructs sustainable enduring customer relationships that generate value for company and customers.

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