Chapter 12, Problem 2MBD

Explanation of Solution

Supply chain management (SCM):

• Supply Chain Management is defined as design, planning, implementation and combination of all supply chain process.
• Supply chain management might help the customers (students), partners, distributors, suppliers have an organized system by which they could communicate with each other and can access the necessary data.

Customer Relationship Management (CRM):

• Customer relationship management is a methodology that manages an organization’s communication with their customers.
• This method uses client’s history with the company to improve business relationships.
• Modern customer relationship management constructs sustainable enduring customer relationships that generate value for company and customers.

Enterprise Resource Planning (ERP):

• It is nothing but a planning that joins various departments and its functions all over an organization into a single information system.
• This planning helps the employees to make their decisions on viewing the wide enterprise information about various business operations...