Chapter 12, Problem 16DQ

Summary Introduction

To discuss: The changes that the UPS made in its driver training program along with ones opinion about these changes.

Introduction: UPS is one of the largest delivery companies in the world which transports near around 15 million and documents to around 215 countries of the world. It employs 99000 plus drivers and has successfully met the Human Resource challenge of hiring and training.

UPS began to see the decline of the performance of the young drivers when it observed that the new drivers required the time of at least 90 to 180 days to become proficient in driving while earlier it only took 30 days. It was observed that the young drivers were as smart as the other drivers but the techniques used to educate driving to the new drivers were outdated. This attributed to its nearly 30 percent of the workforce and in order to cater their interest the company opened the training facility named I. This was next generation training facility which uses modern day methods such as video games