MANAGEMENT INFORMATION SYSTEMS
15th Edition
ISBN: 9780134640037
Author: LAUDON
Publisher: PEARSON
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Chapter 11, Problem 9HMP
Explanation of Solution
Problems created by doing business:
Learning the current business method of the Canadian Tire company, we can understand the following problems associated with it:
- Through just daily mailings and thick catalogues, there is a communication gap created between the company and its dealers.
- This in turn results in downgrade of the customer service.
- With a wide variety of products, an efficient inventory management cannot be setup for the requirements of the dealers.
- There is absence of real time data. Thereby affecting the decision-making process of product updates and related information.
- After a period, it can even lead to loss of market share and rising competitors.
Solutions through Knowledge Management System:
These challenges can be resolved with the effective implementation of Knowledge management system. The solutions offered are mentioned below:
- A knowledge management system will help in real time sharing of information between the company Canadian Tire, and its dealers...
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