Operations Management: Sustainability and Supply Chain Management (12th Edition)
Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 11, Problem 3CS

Question:

Darden’s Global Supply Chains Video Case

Darden Restaurants (subject of the Global Company Profile at the beginning of this chapter), owner of popular brands such as Olive Garden and Red Lobster requires unique supply chains to serve more than 300 million meals annually. Darden s strategy is operations excellence, and Senior VP Jim Lawrence’s task is to ensure competitive advantage via Darden's supply chains. For a firm with purchases exceeding S1.5 billion, managing the supply chains is a complex and challenging task.

Darden, like other casual dining restaurants, has unique supply chains that reflect its menu options Darden's supply chains are rather shallow often having just one tier of suppliers. But it has four distinct supply chains.

First, “smallware” is a restaurant industry term for items such as linens, dishes, tableware and kitchenware, and silverware. These are purchased with Darden taking title as they are received at the Darden Direct Distribution (DDD) warehouse in Orlando, Florida From this single warehouse, smallware items are shipped via common carrier (trucking companies) to Olive Garden, Red Lobster. Bahama Breeze, and Seasons 52 restaurants.

Second, frozen, dry, and canned food products are handled economically by Darden s 11 distribution centers in North America, which are managed by major U.S. food distributors. such as MBM, Maines, and Sygma. This is Darden s second supply line.

Third, the fresh food supply chain (not frozen and not canned) where product life is measured in days includes dairy products, produce and meat. This supply chain is B2B, where restaurant managers directly place orders with a preselected group of independent suppliers.

Fourth, Darden’s worldwide seafood supply chain is the final link. Here Darden has developed independent suppliers of salmon, shrimp tilapia, scallops and other fresh fish that are source inspected by Darden s overseas representatives to ensure quality. These fresh products are flown to the U.S. and shipped to 16 distributors with 22 locations for quick delivery to the restaurants With suppliers in 35 countries Darden must be on the cutting edge when it comes to collaboration, partnering, communication, and food safety it does this with heavy travel schedules for purchasing and quality control personnel native-speaking employees onsite, and aggressive communication. Communication is a critical element, Darden tries to develop as much forecasting transparency as possible “Point of sale (POS) terminals,” says Lawrence, “feed actual sales every night to suppliers.”

3. Where would you expect ownership/title to change in each of Darden’s four supply chains?

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QUESTION TWO As large organisation contract out (Outsources) non- core activities, the management of service supply chains become prominent. Additionally, in current dispensation organizations spend much more time on service providers than suppliers of goods. Requirements  Identify and Explain the characteristics of “Services” that differentiate it from “goods”   . Identify and Explain Two (2)Implications of Service Characteristics on supply chain management and identify strategies for managing its service supply Chains    Define and differentiate between the following terms: Effectiveness and Efficiency Dependent and Independent Demand iii. Obsolete and Obsolescence Stock
Subject: Logistic Management Q1): What is logistic and what is difference between supply chain management & logistic management?
Strategic Supply Chain Management Question 2. Supply management is not an isolated department. Explain how it is related to other departments.

Chapter 11 Solutions

Operations Management: Sustainability and Supply Chain Management (12th Edition)

Ch. 11.S - Question S11.1 How would you go about attempting...Ch. 11.S - Question S11.2 Phillip Witt, president of Witt...Ch. 11.S - Question S11.3 Still concerned about the risk in...Ch. 11.S - Question S11.4 Johnson Chemicals is considering...Ch. 11.S - Prob. 5PCh. 11.S - Question S11.6 Consider the supply chain...Ch. 11.S - Question S11.7 Over the past 5 weeks, demand for...Ch. 11.S - Prob. 8PCh. 11.S - Prob. 9PCh. 11.S - Question S11.10 As purchasing agent for Woolsey...Ch. 11.S - Question S11.11 Using the data in Problem S11.10,...Ch. 11.S - Question S11.12 Develop a vendor-rating form that...Ch. 11.S - Question S11.13 Your options for shipping 100,000...Ch. 11.S - Prob. 15PCh. 11.S - Prob. 16PCh. 11.S - Question S11.16 Recently, Abercrombie Fitch (AF)...Ch. 11.S - Prob. 18PCh. 11.S - Prob. 19PCh. 11.S - Prob. 20PCh. 11 - Prob. 1DQCh. 11 - Prob. 2DQCh. 11 - Prob. 3DQCh. 11 - Prob. 4DQCh. 11 - Question 5. What is vertical integration? Give...Ch. 11 - Question 6 What are three basic approaches to...Ch. 11 - Prob. 7DQCh. 11 - Question 8. What is the difference between...Ch. 11 - Question 9. What is CPFR?Ch. 11 - Question 10. What is the value of online auctions...Ch. 11 - Question: 11. Explain how FedEx uses the Internet...Ch. 11 - Question 12. How does Walmart use drop shipping?Ch. 11 - Prob. 13DQCh. 11 - Question: 14. What can purchasing do to implement...Ch. 11 - Question 15. What is e-procurement?Ch. 11 - Prob. 16DQCh. 11 - Question: 17. What is SCOR, and what purpose does...Ch. 11 - Question: 11.1 Choose a local establishment that...Ch. 11 - Question: 11.3 Hau Lee Furniture, Inc., described...Ch. 11 - Question: 11.4 Kamal Fatehl, production manager...Ch. 11 - Prob. 4PCh. 11 - Question: 11.5 Baker Mfg. Inc. (see Table 11.9)...Ch. 11 - Question: 11.6 Arrow Distributing Corp. (see...Ch. 11 - Question: 11.7 The grocery industry has an annual...Ch. 11 - Question: 11.8 Mattress Wholesalers, Inc., is...Ch. 11 - Question: Dardens Global Supply Chains Video Case...Ch. 11 - Prob. 2CSCh. 11 - Question: Dardens Global Supply Chains Video Case...Ch. 11 - Prob. 4CSCh. 11 - Question Supply Chain Management at Regal Marine ...Ch. 11 - Question Supply Chain Management at Regal Marine ...Ch. 11 - Question Supply Chain Management at Regal Marine ...Ch. 11 - Prob. 2.1VCCh. 11 - Prob. 2.2VCCh. 11 - Prob. 2.3VCCh. 11 - Prob. 2.4VC
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