A+ Guide To It Technical Support
A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 11, Problem 13TC

Explanation of Solution

Given: 

A user has exhausted his knowledge by solving the problem but it is still not solved.

To find: Things that a user can do before escalating the problem...

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