To determine:
Whether the assistant manager Harrington has to interfere into quality issues that are not his responsibilities, and overstep his responsibilities and authority?
Introduction/Case summary:
Rockingham is a company specialized in producing different types of toys. The company is a well reputed company for producing safety and good quality products. However, the company has made several manufacturing changes over the past, and also several changes in product safety guidelines. Further it is also evident, the quality control team had been working long hours to troubleshoot the new production process. The assistant quality control manager, Harrigton is aware of numerous changes in product safety guidelines that he knew would affect the production of toys .However, his boss who was responsible for all these issues did not take any actions to implement the safety guidelines in order to ensure and maintain its unique reputation. However, as Harrington is not responsible for this aspect of quality management.
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Chapter 10 Solutions
EBK MANAGEMENT, LOOSE-LEAF VERSION
- Read and analyze the following situation: You work for a business that sells cleaning products for hospitals on an industrial level. The mission of the business is to position itself as a leader in the industry of cleaning products for hospitals at an industrial level throughout Puerto Rico. Recently, the company developed an evaluation of the Human Resources area and they realized that the policies for recruiting and selecting employees were not clear and that there was no evidence of their effectiveness. In addition, the number of employee turnover had increased significantly, and supervisors complain that when a vacancy arises, it takes months for Human Resources to identify a replacement for the available position. In the past, the process only consisted of filling out an application, conducting an evaluation of the candidate's resume, conducting an interview with a supervisor, and giving the selected candidate a brief orientation by the director of Human Resources at the…arrow_forwardRead and analyze the following situation:You work for a business that sells cleaning products for hospitals on an industrial level. The mission of the business is to position itself as a leader in the industry of cleaning products for hospitals at an industrial level throughout Puerto Rico. Recently, the company developed an evaluation of the Human Resources area and they realized that the policies for recruiting and selecting employees were not clear and that there was no evidence of their effectiveness. In addition, the number of employee turnover had increased significantly, and supervisors complain that when a vacancy arises, it takes months for Human Resources to identify a replacement for the available position. In the past, the process only consisted of filling out an application, conducting an evaluation of the candidate's resume, conducting an interview with a supervisor, and giving the selected candidate a brief orientation by the director of Human Resources at the…arrow_forwardRead the passage and answer the question that follows. Precision Manufacturing produces machine parts and has nearly 200 production employees and 50 employees in its front office with responsibilities ranging from data entry to marketing. Jackson Smith is the new compensation manager at Precision, and his first task is to implement a merit pay program that would tie to the company’s performance appraisal process. For the last 10 years, all employees have received an annual pay increase, but it has been an across-the-board increase, with all employees receiving the same percentage increase in base pay. Jackson and the company president have agreed that implementing a merit pay program to provide pay increases based on performance would support the company’s competitive strategy by rewarding employee productivity. The first step in developing the merit pay program is to ensure that the performance appraisal process aligns with the proposed program. The purpose in implementing the merit…arrow_forward
- assume the following scenario for this assignment: One of your duties as a change consultant is to offer recommendations leading to organizational change. Such recommendations may require the reorganization of staff, workers, and external consultants into new teams. Moreover, some individuals may be dismissed from the labor pool because of redundancies, lacking budgets, and changes in organizational goals. As a change consultant, you are working at a facility where the administration is considering de-centralizing product departments to break down silo walls across locations. Also, you were provided a large quantity of data showing that changes will benefit the organization at the cost of disrupting staffing, causing conflict, and demanding conflict resolution meetings and services. First goal. As a consultant, you used the data you collected to arrive at the most informed decisions possible regarding changes to the organization. Discuss the following: What steps would you follow and…arrow_forwardAdobe Consulting Services (ACS), a provider of human resources software application systems, prides itself on the variety of benefits it offers to its employees. In addition to health care, pension and vacation benefits, it also offers an attractive family benefits package, including flexible hours, child and senior care assistance, counseling services, adoption assistance, and extended paternity leave. Unfortunately, in recent months, the company's progressive life and work policy has seen negative reactions from several employees, as the following case illustrates. In March 2011, Teresa Wheatly was hired by Adobe as a software account manager. With excellent administrative and technical skills, plus four years of experience in Adaptable Software, Adobe's main competitor, Teresa became a valuable addition to the company's marketing team. As a single mother of two boys in elementary school, Teresa received permission to take Fridays off. She was also allowed to leave early or arrive…arrow_forwardAdobe Consulting Services (ACS), a provider of human resources software application systems, prides itself on the variety of benefits it offers to its employees. In addition to health care, pension and vacation benefits, it also offers an attractive family benefits package, including flexible hours, child and senior care assistance, counseling services, adoption assistance, and extended paternity leave. Unfortunately, in recent months, the company's progressive life and work policy has seen negative reactions from several employees, as the following case illustrates. In March 2011, Teresa Wheatly was hired by Adobe as a software account manager. With excellent administrative and technical skills, plus four years of experience in Adaptable Software, Adobe's main competitor, Teresa became a valuable addition to the company's marketing team. As a single mother of two boys in elementary school, Teresa received permission to take Fridays off. She was also allowed to leave early or arrive…arrow_forward
- Adobe Consulting Services (ACS), a provider of human resources software application systems, prides itself on the variety of benefits it offers to its employees. In addition to health care, pension and vacation benefits, it also offers an attractive family benefits package, including flexible hours, child and senior care assistance, counseling services, adoption assistance, and extended paternity leave. Unfortunately, in recent months, the company's progressive life and work policy has seen negative reactions from several employees, as the following case illustrates. In March 2011, Teresa Wheatly was hired by Adobe as a software account manager. With excellent administrative and technical skills, plus four years of experience in Adaptable Software, Adobe's main competitor, Teresa became a valuable addition to the company's marketing team. As a single mother of two boys in elementary school, Teresa received permission to take Fridays off. She was also allowed to leave early or arrive…arrow_forwardwhat resources will be needed for a successful action plan and what type of support from managers and peers that will be necessary.arrow_forwardExplain the concept of "business continuity maturity" and how it relates to plan effectiveness.arrow_forward
- Harvey is a long term employee with a year or so until retirement. His supervisor, Ashley who is nearly 30 years younger than Harvey has counselled him several times on not learning/utilizing the newest software program for his work. He tells her that he can do it just fine the old way and doesn’t need the new software. The last time they talked he said she should save her energy for whoever takes his place and leave him alone. It was the final straw for Ashley and she told him that he wouldn’t make it to retirement if he didn’t do what she was asking. She called him old fashioned and also said that all of his coworkers hate to work with him because he’s so old school. You are Ashley’s boss and Harvey came to you with a complaint regarding their latest discussion. What do you do? Define precisely what the problem is in terms of how it affects the company and your ability to be successful as a supervisor or HR person. If it involves two or more employees, be sure to view the…arrow_forwardRio Tinto is a mining and minerals company headquartered in London. The multibillion-dollar company employs over 98,000 people worldwide and operates in more than 60 different sites in over 50 countries. When the 2008 global recession hit it was clear that a reduction in workforce would be necessary for the company to survive, and 14,000 employees and contractors were let go. HR had been involved in the initial business discussions and understood that the reduction in force (RIF) was necessary. For the first time, Rio Tinto's HR used a coordinated approach globally. Previously, executives and HR directors in the individual business units would have all approached the downsizing differently. But this time with a common approach, the downsizing took place in an efficient, ethical, and sensitive manner, using regional severance policies and a comprehensive database and measurement tools to track the impact of the redirections. High-potential leaders and people with critical skills were…arrow_forwardWhen a restaurant employee slipped on spilled soup and fell, requiring the evening off to recover, the owner realized that workplace safety was an issue to which she had not devoted much time. A friend warned the owner that if she started creating a lot of safety rules and procedures, she would lose her focus on customers and might jeopardize the future of the restaurant. The safety problem is beginning to feel like an ethical dilemma. Suggest some ways the restaurant owner might address this dilemma. What aspects of HRM are involved?arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub