In this case study, Jamika faces three incidents which she did not handle well. We will describe here the better way in which these would have been handled. Introduction: In first incident with Marianne receptionist, she did not handle professionally and shouted in open about two employees going on unauthorized leave. In second incident, she calls Sharon, a manager at other saloon and airs her anger unapologetically. In third incident, she refuses to entertain helping hand by Victoria, a good employee to tackle the crisis and help to solve the issue amicably. In three incidents she needed to have shown patience and professionalism.

Question

Discuss the advantages and disadvantages of integrating multiple data tracking systems with a CRM. Describe how integration can impact analytics. Describe possible barriers to an organization implementing a CRM.

Answer 1

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Chapter 1, Problem 3CFCA

Summary Introduction

To determine:

In this case study, Jamika faces three incidents which she did not handle well. We will describe here the better way in which these would have been handled.

Introduction:

In first incident with Marianne receptionist, she did not handle professionally and shouted in open about two employees going on unauthorized leave. In second incident, she calls Sharon, a manager at other saloon and airs her anger unapologetically.

In third incident, she refuses to entertain helping hand by Victoria, a good employee to tackle the crisis and help to solve the issue amicably. In three incidents she needed to have shown patience and professionalism.

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Discuss the advantages and disadvantages of integrating multiple data tracking systems with a CRM. Describe how integration can impact analytics. Describe possible barriers to an organization implementing a CRM.

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