Understanding Management
11th Edition
ISBN: 9780357033821
Author: Richard Daft
Publisher: South Western Educational Publishing
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Question
Chapter 1, Problem 3AYSCFCA
Summary Introduction
To determine:
In this case study, Jamika faces three incidents which she did not handle well. We will describe here the better way in which these would have been handled.
Introduction:
In first incident with Marianne receptionist, she did not handle professionally and shouted in open about two employees going on unauthorized leave. In second incident, she calls Sharon, a manager at other saloon and airs her anger unapologetically.
In third incident, she refuses to entertain helping hand by Victoria, a good employee to tackle the crisis and help to solve the issue amicably. In three incidents she needed to have shown patience and professionalism.
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Chapter 1 Solutions
Understanding Management
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