You have just been appointed as CEO to an inadequately performing Australian telecommunications company. Its customer service record is very poor, it is a technological follower rather than a leader and staff morale is low. Drawing from the concepts and ideas in this unit lecture, devise an organisational change strategy for the company. Would you adopt Organisation development (OD) or Organisational transformation (OT)? Why? (Word count

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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You have just been appointed as CEO to an
inadequately performing Australian
telecommunications company. Its customer
service record is very poor, it is a
technological follower rather than a leader
and staff morale is low. Drawing from the
concepts and ideas in this unit lecture, devise
an organisational change strategy for the
company. Would you adopt Organisation
development (OD) or Organisational
transformation (OT)? Why? (Word count
350-400)
Transcribed Image Text:You have just been appointed as CEO to an inadequately performing Australian telecommunications company. Its customer service record is very poor, it is a technological follower rather than a leader and staff morale is low. Drawing from the concepts and ideas in this unit lecture, devise an organisational change strategy for the company. Would you adopt Organisation development (OD) or Organisational transformation (OT)? Why? (Word count 350-400)
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