You are the HR manager of a large retail chain. The company has recently experienced high employee turnover and customer complaints about poor service. The high turnover rate is primarily due to employees feeling undervalued and overworked, leading to burnout and a lack of commitment to the company. Additionally, many of the employees hired are new to the workforce and lack the necessary customer service skills to handle difficult situations. The customer complaints are mainly related to long wait times, unfriendly service, and inaccurate orders. As the HR manager, you have been tasked with finding solutions to improve employee retention and customer service. What strategies could you implement to address these issues and (1) improve employee retention and (2) improve the quality of customer service?
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You are the HR manager of a large retail chain. The company has recently experienced high employee turnover and customer complaints about poor service.
The high turnover rate is primarily due to employees feeling undervalued and overworked, leading to burnout and a lack of commitment to the company. Additionally, many of the employees hired are new to the workforce and lack the necessary customer service skills to handle difficult situations. The customer complaints are mainly related to long wait times, unfriendly service, and inaccurate orders. As the HR manager, you have been tasked with finding solutions to improve employee retention and customer service.
What strategies could you implement to address these issues and (1) improve employee retention and (2) improve the quality of customer service?
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