Which aspect of mediation gives those in dispute the opportunity to express their feelings about the process leading up to mediation? representation/reparation arbitration validation/reintegration participation
1.Which aspect of mediation gives those in dispute the opportunity to express their feelings about the process leading up to mediation?
representation/reparation
arbitration
validation/reintegration
participation
2.Nneka and Fatima disagree over the best database software to use for an upcoming project. Neither gets angry, but each discusses the capabilities and costs of each type of software. After this discussion, they present their findings to the team so the best software can be selected. Which of the following best describes the likely effect of their disagreement on performance?
The team is better able to make a good decision and performance will be high.
The team will be apathetic and performance will be poor.
The team will be disrupted because of the conflict and performance will be poor.
Team members will now have to do their own research and performance will be slowed.
3.Whoever makes the second offer in a negotiation sets the anchor around which bargaining occurs.
True
False
4.One effective conflict resolution strategy is to clearly explain reasons for distributing work assignments.
True
False
5.Which approach to conflict resolution occurs when the involved parties bargain away desired things in return for concessions?
obliging
integrating
compromising
avoiding
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